Sr Manager, ServiceNow

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits.

This is work that transforms the lives of patients, and the careers of those who do it.

• Independently lead initiatives end-to-end, acting as both the business partner and technical architect for Service Now solutions.
• Gather business requirements and translate them into Agile stories with clear acceptance criteria for the offshore development team.
• Design and architect scalable solutions within the Service Now platform across GRC, Sec Ops, and Legal Service Delivery modules.
• Manage relationships with process owners across GRC, Sec Ops, and Legal Service Delivery, handling day-to-day escalations.
• Partner with the One Trust team to document current-state privacy workflows and translate them into Service Now Privacy Management requirements.
• Ensure feature parity, capture acceptance criteria, and support knowledge transfer during platform migrations.
• Coordinate User Acceptance Testing (UAT) with stakeholders and support change and release lifecycle management in Service Now.
• Prepare and present delivery metrics to leadership, coordinate with vendors, and support resource planning.
• Ensure clear communication and transparency within the team and stakeholders.
• Identify opportunities for new/improved architecture opportunities.
• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.

• Degree in Computer Science, Information Systems, related field, or equivalent work experience.
• 8+ years of experience in IT Risk Management, GRC, Security Operations, or Compliance domains.
• Excellent communication and collaboration abilities to work effectively with cross-functional teams.
• Strong capability to operate in a techno-functional role, translating complex business needs into actionable Agile stories with precise acceptance criteria.
• Proven proficiency in at least two (preferably three) of the following areas: GRC, Sec Ops, Third-Party Risk, Privacy, or Legal Service Delivery.
• Proven ability to manage relationships with multiple stakeholders and work independently in a fast-paced environment.
• Familiarity with vulnerability management processes and tools, such as Qualys, Wiz etc.
• Experience with Privacy Management tools such as One Trust or Service Now Privacy Management.
• Experience leading platform migration or consolidation initiatives.
• Service Now Certified System Administrator (CSA) or relevant GRC certifications such as CRISC, CISA, or CISM.
• Experience in the pharmaceutical, life sciences, or a similarly regulated industry.

Princeton - NJ - US: $150,110 - $181,898

The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully – carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws.

Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.

Subject to the terms and conditions of the applicable plans then in effect, you may be…