Major Incident Manager
Listed on 2026-10-16
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IT/Tech
IT Support, Systems Administrator, IT Specialist, IT Project Manager
Disclaimer
: Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination, based solely on their qualifications, ability, competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error, please disregard it and notify the sender. If you no longer wish to receive our communications, you may at any time.
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Hi,
Role - Major Incident Manager
Location:
USA (Princeton/Onsite)
Salary: 130K
Role Purpose
Provide onsite leadership for critical business-impacting incidents and act as the primary customer-facing Major Incident Manager.
Key Responsibilities
" Own mission-critical incidents impacting business operations.
" Lead executive communication with client leadership and stakeholders.
" Coordinate global resolver teams across infrastructure, cloud, networks, applications, and workplace services.
" Drive rapid service restoration and business impact mitigation.
" Manage incident escalations and command-center activities.
" Conduct executive-level incident reviews and reporting.
" Identify operational improvement opportunities and drive remediation plans.
" Support customer governance and service review meetings.
Required Skills
" Advanced Major Incident Management experience.
" Strong customer-facing and executive presentation skills.
" Experience managing complex global incidents.
" ITIL certification preferred.
" Service Now expertise required.
Experience
" 10-15 years in IT Operations.
" Minimum 8 years in Major Incident Management leadership roles.
" Experience working with North American enterprise customers.
Preferred Certifications (Applicable to All Roles)
" ITIL v4 Foundation/Managing Professional
" Service Now ITSM
" PMP or PRINCE2 (preferred for Change Manager)
" Lean Six Sigma (desirable)
Disclaimer
: Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination, based solely on their qualifications, ability, competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error, please disregard it and notify the sender. If you no longer wish to receive our communications, you may at any time.
Security Notice
: Our official website is We do not operate or authorize any other websites representing Diverse Lynx LLC.
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