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Windows/VMWare Lead
Job in
Princeton, Mercer County, New Jersey, 08543, USA
Listed on 2026-10-23
Listing for:
TechDigital Group
Full Time
position Listed on 2026-10-23
Job specializations:
-
IT/Tech
IT Project Manager, IT Support
Job Description & How to Apply Below
- Manage daily operations of 24/7 IT infrastructure under Open Systems (Windows/VMWare/Vblock/Linux/Solaris/AIX)
- Monitor and manage incident and request tickets for content, proper routing, first call resolution, problem detection, and timely closure
- Manage delivery of services and resources to meet or exceed service level agreements and key performance indicators
- Own Service Level Agreements agreed between HCL and customer and ensure they are met all the times
- Leading the Disaster Recovery measures and all other ITSM process areas for Open Systems to comply with customer policies
- Ensure all operational processes and procedures are clearly documented and maintained
- Lead incident management, request management, problem management, change management, configuration management, release and deployment management, and disaster recovery processes
- Manage and communicate high severity issues through resolution, providing accurate and timely status reports to management
- Lead the team in the design and development of new services and solutions
- Update and modify the modernization roadmap to optimize and improve service performance
- Lead the troubleshooting of complex issues to resolution, keeping management and stakeholders apprised of status and root cause, as applicable
- Coordinate with customers and stakeholders as necessary to complete required operation and maintenance activities
- Education:
- B.S. degree from an accredited institution in Computer Science, Engineering, Mathematics
- Required Experience:
- 10+ years of experience in troubleshooting, maintenance, enhancement, and operations of enterprise IT systems
- 5+ years of experience designing, implementing, and administering VMWare, Red Hat, and Windows
- 3+ years of experience in a leadership role
- Strong oral and written communication skills including briefing senior/CXO leadership
- Desired
Skills and Abilities:- Certified ITIL 4 Managing Professional or Strategic Leader
- Experience with JIRA and/or Service Now
- 2+ years of experience leading Federal Government contract programs using Agile methodologies, preferably SAFe ITIL certification
- Experience utilizing metrics and data in order to drive program strategy
- 3+ years providing technical leadership migrating from on premise to the cloud (AWS, Azure, or Google)
- Experience with Dev Sec Ops
- Strong communication skills.
- Should have ability to work independently.
- To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.)
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interview or participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
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