Executive Director, P&P Technology & Operations

Please note that this position is based in either San Diego, CA, or Princeton, NJ. Acadia's hybrid model requires this role to work in our office three days per week on average.

The Executive Director, P&P Technology & Operations will define and deliver the future-state blueprint for how P&P operations, technology, data, automation and self-service work together as Acadia grows.

This leader will simplify processes, expand self-service, automate repeatable work and create an integrated technology and service delivery ecosystem. The role will also establish Acadia’s enterprise People Intelligence capability, turning trusted workforce data into actionable insights for leaders.

The successful candidate will operate as a strategist, architect and hands‑on transformation leader, translating the future state into a sequenced roadmap and measurable business, employee and operational outcomes.

• Define the future-state P&P operations and service delivery model, including self-service, automation, People Operations, specialist teams, PBPs and cross‑functional partners.
• Establish a service catalog, delivery tiers, decision rights, handoffs, standards and escalation pathways.
• Build a multiyear roadmap that balances immediate improvements with longer‑term transformation.

• Redesign priority employee‑lifecycle processes, eliminating unnecessary steps, approvals, handoffs and manual work before applying technology.
• Build and prioritize a portfolio of workflow, automation and AI opportunities based on employee value, business impact, risk and feasibility.
• Create an intuitive front door for P&P information, transactions and support through effective portal, knowledge, case management and workflow capabilities.
• Use employee and manager feedback to continuously improve service quality, cycle time and experience.

• Own the enterprise P&P technology strategy, architecture and roadmap, including Workday and the broader technology ecosystem.
• Establish product governance for prioritization, investment, design standards, releases, security, testing and adoption.
• Partner with IT, Finance, Legal and other functions to deliver integrated, scalable solutions and evaluate emerging technology based on value, risk, user experience and total cost.

• Establish Acadia’s People Intelligence capability by connecting workforce, talent, organization, engagement, performance, recruiting, learning, compensation and planning data.
• Create a scalable data and analytics strategy with clear architecture, definitions, quality standards, ownership and governance.
• Deliver executive and manager insights on workforce trends, organizational health, talent risks and business performance.
• Advance reporting toward predictive and prescriptive insights, applying AI and advanced analytics where they improve decision quality and speed.
• Partner with Finance, IT and business leaders to connect people insights with enterprise planning and investment decisions.

• Translate strategy into a focused portfolio with clear outcomes, milestones, resources, owners and measures of success.
• Lead implementation, change, adoption, testing, training and stabilization for major operational and technology initiatives.
• Manage portfolio tradeoffs, dependencies, risks and investments with transparent governance.
• Build and lead a high‑performing P&P Operations, Technology and People Analytics team, while effectively managing vendors and implementation partners.

• Greater adoption of intuitive employee and manager self‑service.
• Red…