Application Development Support Lead, Assistant Vice President

Who we are looking forWe are seeking a highly skilled Application Development Support Lead to join the Record Keeping System (RKS) team. This role requires a hands-on technical leader with deep expertise in C++ development within a Windows/Visual Studio environment, strong Oracle database and SQL knowledge, and the ability to lead and mentor a distributed team.

The ideal candidate is comfortable working in a complex, large-scale legacy codebase with multiple interdependent modules and has a proven track record of troubleshooting, reverse engineering, and resolving production issues end-to-end. This includes strong experience in reproducing client-reported issues in development environments to enable accurate diagnosis and resolution.

This individual must be able to clearly translate technical findings into business terms and work hand-in-hand with the RKS Client Support team to diagnose and resolve issues, ensuring that both technical and business stakeholders are aligned and informed throughout the resolution process.

This individual will serve as both a senior developer and a team lead—owning critical issues while guiding team members and driving resolution across onshore and offshore teams.

Why this role is important to usAs part of the RKS Application Development Support team, this role serves as both a hands-on technical developer/analyst and a key coordinator across onshore and offshore team members, ensuring seamless collaboration and efficient issue resolution.

This position is vital to the success of the RKS platform, playing a central role in investigating and resolving client-reported issues, diagnosing problems with automation jobs, and analyzing functional questions raised by support teams. The role ensures that issues are not only addressed promptly, but also thoroughly understood and resolved with long-term stability in mind.

The RKS application is a core component of the Middle Office offering within State Street Alpha, supporting investment managers by delivering accurate and timely investment accounting data. Ensuring the reliability, quality, and timeliness of this data is critical to the overall service offering.

This role sits at the intersection of development, production support, and business operations, making it essential to maintaining system stability, supporting client outcomes, and enabling the continued evolution of the platform.

What you will be responsible forLead development support activities for the RKS application, ensuring timely resolution of production, BUAT, and UAT issues

Analyze, debug, and reproduce complex issues across environments, performing root cause analysis and implementing robust fixes

Conduct code analysis, reverse engineering, and enhancement of legacy modules, owning issues end-to-end from investigation through deployment

Translate technical findings into clear business-oriented explanations and partner closely with the Client Support team during issue resolution

Coordinate with offshore Development Support team members, including guiding junior resources and managing handoff of overnight issues requiring further analysis

Collaborate with senior developers and architects to validate code logic, confirm root causes, and ensure solutions are accurate and aligned with system design

Act as a primary coordination point across Development, Client Support, and related teams, ensuring effective communication and delivery

Participate in code reviews and promote adherence to development standards and best practices

What we value Strong hands-on experience in C++ (Visual C++ in a Windows environment)
Solid knowledge of Oracle databases, SQL, and preferably PL/SQLProven ability to work within large, complex codebases with multiple dependencies

Experience…