More jobs:
Major Incident Manager
Job in
Princeton, Mercer County, New Jersey, 08543, USA
Listed on 2026-11-04
Listing for:
METRIX IT SOLUTIONS INC
Full Time
position Listed on 2026-11-04
Job specializations:
-
IT/Tech
IT Project Manager, IT Specialist, IT Support
Job Description & How to Apply Below
Provide onsite leadership for critical business-impacting incidents and act as the primary customer-facing Major Incident Manager.
Key Responsibilities- Own mission-critical incidents impacting business operations.
- Lead executive communication with client leadership and stakeholders.
- Coordinate global resolver teams across infrastructure, cloud, networks, applications, and workplace services.
- Drive rapid service restoration and business impact mitigation.
- Manage incident escalations and command-center activities.
- Conduct executive-level incident reviews and reporting.
- Identify operational improvement opportunities and drive remediation plans.
- Support customer governance and service review meetings.
- Advanced Major Incident Management experience.
- Strong customer-facing and executive presentation skills.
- Experience managing complex global incidents.
- ITIL certification preferred.
- Service Now expertise required.
- 10–15 years in IT Operations.
- Minimum 8 years in Major Incident Management leadership roles.
- Experience working with North American enterprise customers.
- ITIL v4 Foundation/Managing Professional
- Service Now ITSM
- PMP or PRINCE2 (preferred for Change Manager)
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×