Claims Training & Development Specialist

Claims Training & Development Specialist

Join to apply for the Claims Training & Development Specialist role at CURE Auto Insurance (Citizens United Reciprocal Exchange).

CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. This role focuses on mentoring others, building effective learning programs, staying at the forefront of industry best practices, and having a meaningful impact.

• Deliver engaging training sessions for new employees and established team members (on-site, virtual, and on demand) aligned with company goals and strategic initiatives.
• Participate in the development of training curriculum, e-learning tools, and programs that drive effectiveness and efficiency.
• Assist with creating, updating, and continuously improving quick reference guides and other performance support tools.
• Conduct refresher training for existing employees upon manager/key stakeholder requests.
• Collect and analyze feedback from trainees to evaluate effectiveness and enhance training programs.
• Track training completion and maintain accurate training records.
• Stay informed of industry trends, regulations, and best practices to ensure training remains current and relevant.
• Be a mentor for new and established employees, offering guidance, resources, and ongoing support for professional development and career growth.
• Provide training support and serve as a subject matter expert during user acceptance testing for technology integrations, software upgrades, and other projects as necessary.
• Perform other duties as assigned.

• Knowledge of Personal Lines Auto Insurance, regulations, and claim processes.
• 3+ years of experience managing Personal Lines claims; experience with Personal Injury Protection (PIP) and Bodily Injury (BI) claims and litigation preferred.
• A minimum of 1 year PIP and BI training experience.
• Proficiency with training technologies and Learning Management Systems is a plus.
• Proficiency with Google Suite, PowerPoint, and Excel.
• Must be able to work in the office 5 days per week while actively training.
• Strong attention to detail.
• Desire to help, mentor, and educate others.
• Excellent verbal and written communication skills.
• Flexibility and a positive approach to change.
• Ability to work independently, as well as part of a team.
• Organizational and time management skills.

• Generous paid time off (PTO days, sick days, and holidays).
• Flexible spending options with FSA & HSA plans.
• Life and AD&D insurance.
• 401(k) with company match.
• Voluntary benefits such as legal services, pet insurance, and identity & fraud protection.
• 24/7 Employee Assistance Program (EAP) for employees and their families.
• Health & wellness perks including gym discounts, wellness reimbursements, and reward programs.
• Fun, engaging in-office events that support our culture.

Required job duties consist of prompt and regular attendance, ability to frequently move about the office to coordinate work with others; standing, sitting and typing for extended periods; and lifting and/or carrying up to 5 lbs. Ability to frequently communicate with others in person, on the phone/virtually, and in writing. Ability to read, understand, process, and evaluate large amounts of technical information and make related, informed decisions.

$65,000 – $85,000 annually based on experience.

Flexible work hours between 8:00 AM and 5:00 PM, with options such as 8–4, 8:30–4:30, or 9–5. Hybrid schedule: team members work onsite four days a week and can work remotely one day a week.

Princeton, NJ

We recruit, hire, employ, train and promote, and compensate individuals based on job-related qualifications and abilities. We respect the dignity and worth of each individual and are committed to an employment environment that is free from all forms of employment discrimination.

CURE Auto Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disclaimer:
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description may be subject to change at any time.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.