Chief of Staff to CEO

Position: Chief of Staff to the CEO

Zyter|Tru Care is a population health platform that blends technology, agentic AI, and clinician‑led services into one cohesive ecosystem. We help payers and providers run Utilization, Case, and Disease Management on a single platform. Then layer AI to orchestrate work and reduce manual effort. We’re trusted across commercial and government markets, serving 56M+ members and patients with 1,700+ people and 50+ customers.

Our products provide the operating system for payer and provider operations, an “integrated equation” of Digital Platform + AI Orchestration + Clinical Services that simplifies work, improves decisions, and delivers outcomes. Our agentic AI sits alongside our Next Gen platform or existing systems to orchestrate tasks, route next‑best actions, and keep humans in the loop with governance and auditability. The goal: real‑time, modular workflows that scale across teams and channels, so organizations move faster without ripping and replacing.

Role

Summary

The Chief of Staff (CoS) serves as a strategic, operational, and execution partner to the CEO—driving alignment, clarity, and momentum across the company. This role is designed for a high‑capacity operator who can translate vision into execution; enforce operating cadence; manage cross‑functional follow‑through; and ensure the CEO’s priorities are delivered with speed, quality, and accountability.

The CoS will help run the business day‑to‑day: owning goal tracking, operational reviews, budgeting follow‑ups, FY26 planning work streams, board/chairman reporting, and special strategic initiatives. This leader will work across Product, Engineering, Innovation, Client Success, Growth, and Services—ensuring the company advances the Margin–Moat–Magnet agenda and accelerates Symphony/Next Gen execution.

Key Responsibilities 1. CEO Office & Operating Rhythm

• Serve as the CEO’s right hand—anticipating needs, removing barriers, and ensuring organizational focus on the highest‑value priorities.
• Run the weekly, monthly, and quarterly operating cadence across the company (L1/L2 meetings, staff meetings, initiative reviews).
• Drive follow‑ups, decisions, and accountability across teams; ensure commitments are tracked and delivered.
• Create clarity and synthesis for the CEO: briefing documents, issue summaries, pre‑reads, talking points, and strategy positioning.

2. Budgeting, Forecasting & Operational Follow‑Through

• Partner with Finance to ensure planning cycles, budgeting, headcount requests, and investment approvals remain on track.
• Monitor financial performance against plan; track variances; ensure leaders are closing gaps.
• Maintain dashboards that tie spend and resource allocation directly to outcomes (Margin–Moat–Magnet framework).
• Lead coordination and consolidation of FY26 business plans, including product, engineering, innovation, client success, and services.
• Translate high‑level strategy into sequenced, measurable work streams with clear milestones and interdependencies.
• Develop and maintain enterprise scorecards, operational KPIs, and CEO dashboards.

4. Board & Chairman Communications

• Own preparation for board meetings, chairman updates, and investor‑style reporting.
• Draft board narratives, CEO letters, progress updates on Symphony, Next Gen, Services, and financial outlook.
• Coordinate with Finance, Product, Engineering, and Strategy to produce crisp, data‑backed, executive‑ready materials.

5. Strategy, Alignment, and Acceleration

• Support strategic initiatives:
• Symphony platform expansion and commercialization
• AI innovation and prototyping (Delta team)
• Services/clinical operations integration
• Partnerships, GTM pushes, and cross‑enterprise transformation
• Drive cross‑functional alignment—ensuring Product, Engineering, CS, Growth, and Services are synchronized and executing at pace.
• Identify bottlenecks early and create CEO‑backed interventions to unblock progress.

6. Internal Communications & Leadership Enablement

• Partner with the CEO on messaging, positioning, and communication to leadership and broader teams.
• Draft strategic communications, town hall content, leadership narratives, and cultural reinforcement messages.
• Ensure the organization understands the…