Director, People Services

The People Services function delivers consistent, high-quality employee support while driving operational effectiveness and continuous improvement across the employee experience. The Director, People Services provides strategic and operational leadership for the department, with responsibility for service delivery, governance, operational excellence, and the continued evolution of People Services capabilities to meet the needs of employees and the business.

The People Services function delivers consistent, high-quality employee support while driving operational effectiveness and continuous improvement across the employee experience. The Director, People Services provides strategic and operational leadership for the department, with responsibility for service delivery, governance, operational excellence, and the continued evolution of People Services capabilities to meet the needs of employees and the business.

This role is responsible for defining and executing a modern hybrid service delivery model that balances internal capability, digital solutions, and strategic outsourcing. The Director will oversee service delivery, workforce administration, vendor governance, knowledge management and process excellence while partnering closely with HR Business Partners, Centers of Excellence, HRIS, IT, and business leaders.

The role will also play a key leadership role in evaluating and expanding operational support capabilities across HR Operations.

The successful candidate will bring a combination of strategic leadership, operational excellence, workforce administration expertise, service delivery management, and transformation experience, with a strong focus on employee experience, continuous improvement, and organizational agility.

• Define and execute the People Services operating model strategy, ensuring alignment with business and HR priorities.
• Lead the evolution of the People Services department through process standardization, operational excellence, automation, and technology enablement.
• Establish governance frameworks and service delivery standards across People Services.
• Evaluate and implement opportunities to improve efficiency, scalability, and service quality.
• Partner with HR leadership to develop future-state service delivery capabilities and operating models.

• Provide leadership and oversight for People Services operations team supporting employees, managers, HR Business Partners, and Centers of Excellence.
• Ensure effective delivery of workforce administration, employee lifecycle support, employee inquiries, and operational services.
• Oversee service performance, service levels, operational metrics, and employee experience measures.
• Establish and maintain service delivery governance, quality controls, and continuous improvement processes.
• Drive service consistency and operational excellence across supported services.

• Oversee workforce administration processes including employee lifecycle transactions, position management, organizational changes, workforce data management, and reporting.
• Ensure data integrity and process compliance across all workforce administration activities.
• Partner with HRIS and IT to improve workflows, automation, and service delivery capabilities.
• Establish governance and accountability for operational processes and controls.
• Partner with COEs to identify, assess, and transition appropriate operational activities to the People Services team in support of a scalable, efficient, and consistent service delivery model.

• Lead strategy, governance, and performance management of People Services vendors and outsourcing…