Assistant Store Manager

Assistant Store Manager

Princeton University Retail

The Princeton University Store has proudly served our community since 1905. As we evolve into a modern, omni‑channel retail destination, we are seeking an innovative and customer‑focused Assistant Store Manager. This role is ideal for a recent college graduate or an experienced retail supervisor who is ready to learn, lead, and contribute to our integrated operations—both in‑store and online.

• Act as the key operational leader in the absence of the Store Manager.
• Perform opening and closing procedures and ensure robust cash wrap controls.
• Delegate daily tasks effectively, setting clear expectations for in‑store and e‑commerce teams.
• Deliver exceptional, consistent customer service across all channels by greeting guests, understanding their needs, and providing expert assistance.
• Support initiatives that integrate digital and physical shopping experiences.
• Act as a brand ambassador by sharing coop membership benefits and ensuring customers are informed about exclusive offers.
• Run and analyze daily/weekly performance reports, offering insights to improve both in‑store and online operations.
• Communicate daily updates effectively through both written and verbal channels, leveraging Microsoft Teams and other collaboration tools.
• Provide strong team leadership and coaching, supporting the development of both new and experienced associates.
• Resolve staff and customer issues with professionalism and empathy, fostering a positive, customer‑centric environment.
• Assist Operations, merchants and visual merchandising on long‑term projects, gaining exposure to the full merchandising cycle—from in‑store displays to digital presentation.
• Maintain sales floor standards through efficient stock management and merchandising that aligns with weekly/monthly promotions.
• Support e‑commerce initiatives by ensuring product data, imagery, and descriptions are accurate and engaging.
• Adapt to new technologies and systems as the store continues its digital transformation.

• Bachelor’s degree preferred, with 13 years of mall or specialty store‑based retail and customer service experience.
• Demonstrated reliability and strong leadership skills.
• Proficiency with Microsoft Office; familiarity with omnichannel retail systems (e.g., POS, inventory management, e‑commerce platforms) is a plus.
• Excellent interpersonal, communication, and problem‑solving skills.
• A proactive mindset with the ability to thrive in a fast‑paced, evolving retail environment.

Princeton, NJ – $75,000.00–$

• Mid‑Senior level

• Full‑time

• Sales and Business Development