Retail Store Manager PRINCETON | Nassau Park Blvd

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Arch Telecom’s Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs are leading by example as brand ambassadors, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast‑paced fun environment where customer needs are their first focus, immersing themselves in meaningful connections with our customers by building new and deepening existing relationships.

Their expertise in uncovering customer needs and passion to educate, demonstrate, and recommend device and service solutions is essential.

• Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Ensure the store meets or exceeds sales goals, overseeing all store functions from sales and inventory to implementation of new store programs and initiatives.
• Lead by example, selling to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love, including accessories and emerging Internet of Things (IoT) devices.
• Ensure the store is always at its best.
• Approach service and sales needs with patience, honesty and empathy.

• Show how coverage stacks up in the customer’s neighborhood, providing them with a lightning‑fast LTE network.
• Explain how plans and services enable unlimited, connected living to stay and go further.
• Demonstrate how Arch Telecom is redefining wireless, covering device and account inspection, review and troubleshooting.

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Identify and hand off small business leads.
• Develop strong peer relationships where everyone is accountable for the company’s success.
• Be willing to have a good time while providing first‑class customer experience.

• Leadership.
• Competitive drive and confidence to succeed in a fast‑paced sales environment.
• Willingness to lead the team, sharing best practices while serving customers and resolving issues.
• Effective with operational, financial and performance management.
• Amazing communication skills with both team and customers.
• Prior wireless sales experience.

• Employee Stock Ownership Program (ESOP)
• Competitive salary pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health benefits for full‑time employees

• At least 18 years of age
• Wireless sales experience
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full‑time (45 hours) availability

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team.

YOU BE YOU!

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