Customer Service Representative

About The Cole Family of Harley-Davidson Dealerships

We treasure the thrill of the open road and are passionate about sharing the joy and excitement that comes with owning a quality Harley-Davidson motorcycle. Proudly serving the Mid-Atlantic region, we provide the best in new and pre‑owned motorcycles. Our dedicated sales, financing, service, and parts teams are committed to delivering exceptional service, from helping customers choose their dream motorcycle to providing ongoing maintenance and customization.

We aim to build lasting relationships with our customers by always exceeding their expectations.

This is a full‑time, on‑site Customer Service Representative role. The
* Customer Service Representative
* will assist customers with inquiries, provide product and service information, process transactions, resolve issues, and maintain positive customer relationships. Additional responsibilities include handling phone and email communications, coordinating with team members across departments, and supporting operational excellence at the dealership.

Key duties include:

• Assisting customers with product and service inquiries.
• Processing transactions accurately.
• Resolving customer issues and complaints.
• Managing phone and email communications.
• Coordinating with sales, finance, service, and parts teams.
• Supporting dealership operational goals.

• Strong communication, interpersonal, and active listening skills.
• Customer service, problem‑solving, and conflict resolution experience.
• Basic computer and data entry skills, comfortable with standard office applications.
• Organizational and multitasking abilities to handle multiple customer inquiries.
• Reliable, self‑motivated, able to thrive in a fast‑paced environment.
• Knowledge or enthusiasm for motorcycles and the Harley-Davidson brand is a plus.
• High school diploma or equivalent; additional relevant training is advantageous.
• Ability to work flexible schedules, including weekends as needed.

Entry level

Full‑time

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