Supervisor Nurse Navigator - East​/West

Manages, coordinates, and evaluates all elements of financial, material and human resources in the provision of nursing care to assigned group of patients in accordance with the service and missions of the institution.

• Current Registered Nurse license issued by the state in which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).

• Five (5) years of nursing experience.

• Bachelors of Science in Nursing Degree (BSN).

• One (1) year of care coordination experience.
• Two (2) years’ experience in a telephonic nursing role.

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Manages personnel to ensure the availability of an appropriately credentialed, clinically competent, well-developed cohesive work force to meet patient care needs.
• Advises the Director/Manager on the hiring, retention, interviewing and recruitment of staff.
• Functions as a staff role model by promoting cooperative problem solving, individual and group goal orientation, appropriate delegation of departmental activities and fostering team building through individual coaching and counseling, regular attendance at staff meetings, annual performance appraisals, and active participation in the activities of the department.
• Performs on-going goal setting, peer review, and performance reviews according to hospital policy. Provides on-going feedback to employees concerning job performance.
• Coaches and counsels employees, under the direction of the Director/Manager.
• Using available data, makes appropriate clinical decisions regarding complex, predictable and unpredictable situations related to triage calls, E-Visits, patient care, medical-legal issues, etc.
• Engages in fiscal activities in order to ensure the availability of supplies, equipment, and human resources to meet patient care needs in a timely cost effective manner.
• Assures the most economical utilization of time, materials and resources through the review of workflow and staffing patterns in order to achieve optimal productivity and to provide cost effective staffing patterns that ensure appropriate utilization of staff and skill mix to provide patient care.
• Maintains effective communication with Medical staff, patients, staff and other departments across the health system as necessary to assure identification of problems and provide problem resolution in support of WVU Medicine’s mission of quality patient care delivery.
• Effectively supports the Nursing Services on the off-shifts, to support the goals and philosophy of Nursing Services.
• Supports and assists with service recovery initiative involving patients, families, and all other customers.
• Assures the adherence of all standards and policies as set forth by WVUH and the accrediting bodies for the purposes of licensure, regulation and accreditation.
• Assists Director/Manager in timely follow-up of incident reports.
• Facilitates the professional development of personnel. Oversees and participates in the orientation, training, and continuing education of the staff (departmental and interdepartmental) and other health related personnel.
• Assures continuous personal and professional growth of staff through attendance at workshops, seminars, giving in-services, and monitoring staff orientation plans as applicable.
• Improves and maintains management skills by participating in…