Insurance Customer Service Representative

We're looking for someone passionate about providing excellent customer service to clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions.

The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!

• Apply appropriate changes to consumer policies based on the information provided
• Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
• Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
• Confirm client insurance coverage and provide evidence of insurance papers to policyholders
• If not licensed in P&C, it would be a goal for you to get licensed in the first few months of employment

• Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
• Basic knowledge of insurance policy procedures and schedules is preferred
• High school diploma or GED equivalent needed
• Previous customer service experience required for this position
• Display strong communication skills, active listening skills, and personal skills

Compensation: $35,000 - $100,000 + commission DOE