Supervisor Business Operations

Salary range: $65,977.00 - $98,945.00/year Remote/Hybrid Prineville, Oregon

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

Business Operations Supervisor

Administrative Director or Clinic Manager

St. Charles Health System

June 2025

Creating America’s healthiest community, together

In the spirit of love and compassion, better health, better care, better value

Accountability, Caring and Teamwork

St. Charles Health System encompasses practices in three Central Oregon counties and numerous lines of clinical service including Primary Care, Urgent Care, Medical Specialties, Women’s Health, Post-Acute Care, Hospital Medicine, Emergency Medicine, Behavioral Health, Cardiovascular Services and Cancer Services. We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.

The Business Operations Supervisor rles Health System is accountable for the daily operations of one or more multi-provider clinic(s). This position oversees day-to-day office management activities such as: employee relations, resource management and analysis, operational analysis, and quality improvement. The Supervisor aids in the development and implementation of reporting, tools, and processes that will drive the performance of the department and/or clinic(s).

This includes researching best practice, communicating to relevant operational and clinical leaders, and partnering to implement projects and processes that will improve performance on targeted metrics. This position partners with a diverse group of stakeholders to develop new standard work, draft clear and concise policies, and implement change to meet desired outcomes. This position directly manages assigned caregivers.

• Oversees provider scheduling, time off requests, payroll entry, contingency staffing, shift reconciliation, and data mining to support the line of service as required.
• Participates with clinical leadership in budget development, regular monitoring, accountability, and meeting of all operational targets for all areas as assigned.
• Supports daily business operations for all assigned areas.
• Partners with leaders to develop and implement business performance improvement tools in operational domains.
• Assists with accrediting body application, renewals, maintenance, and compliance.
• Identifies improvement opportunities and develops plans to achieve improvement.
• Conducts research to help establish best practices and set targets based on data driven metrics.
• Oversees emergency drills, disaster binders, and electronic downtime binders with assistance from assigned staff.
• Delegates administrative tasks and projects to assigned staff as appropriate.
• Develops and presents monthly reports to service line leadership and staff to bring visibility and transparency to targets and drive performance.
• Partners with operational leaders to develop and implement business practices that enhance service delivery and quality of care domains.
• Works closely with the department/clinic leadership team to support care delivery redesign in alignment with organizational strategic goals.
• Supports the department/clinic leadership team with workflows ensuring all procedures are followed accurately and in a timely manner.
• Supports organizational and governance structures through project coordination, action tracking, and record keeping.
• Supports onboarding plan creation for new caregivers and providers.
• Supports collaboration with electronic health record builds, updates, or trainings to ensure key initiatives are resourced, planned, and executed on time and with excellence.
• Provides leadership, direction, training, and guidance to clinic staff for which he/she is responsible. Assists staff in defining their continuing educational needs. Promotes teamwork as a means of improving communication, issue identification and problem solving.
• Serves point of contact for patient complaints and escalates to department/clinic leadership, as necessary.
• Assists new provider in setting up his/her practice. Works with administration to develop marketing plan for new providers.
• Assists department/clinic leadership with A/P invoice processing and purchasing oversight.
• Serves as primary department/clinic resource with SCHS’s Practice Management and EMR systems, including CPT and ICD-10 codes.
• Oversees coding, charge and payment capture. Assists with billing policy implementation.
• Establishes and maintains effective relationships and communication channels with provider and caregivers, through regular meetings and both written and verbal communications. Facilitates and/or coordinates clinic staff meetings.
• Participates in organizational committees and meetings, sometimes held off-site.
• Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets…