Critical Facilities Operations Center Operator, Data Center Operations

Prineville, Oregon, United States Corporate Functions

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.

We are actively seeking a Facilities Operations Center (FOC) Operator who is committed to working in a critical environment that values continuous improvement and embraces change!

Apple’s Data Center Operations team thrives with individuals like you that take pride of ownership for the services provided in our critical environments. We excel at actively managing and maintaining systems that expand our customer support capabilities, and assist the world with their daily lives. As part of a group of like-minded people, you will address complex topics pertaining to applications, devices, processes and systems that craft how we maintain and operate our facilities in the most balanced and innovated approach possible!

As an Apple FOC Operator, you will ensure the performance of critical infrastructure monitoring systems. You will own all activities in critical spaces, respond to alarms, lead incident management, and uphold Apple maintenance standards. This fast-paced role requires strong situational awareness, clear communication, and sound decision‑making. Critical Facilities operations monitors work 12 hours per day including graveyard, weekend, and holiday shifts and may work overtime depending on business needs.

• Manage and monitor all controls and monitoring systems — including Electrical Power Monitoring Systems, Building Management Systems, Fire/Life Safety, Generator Systems, and Facility Networks — and manipulate control systems as required based on maintenance activities and direction from onsite supervision
• Identify critical events and lead the incident management process, running Emergency Operating Procedures until relieved by management, and escalating issues per the current escalation policy
• Maintain and update logs and reports ensuring accuracy and compliance with applicable standards
• Perform or ensure completion of daily rounds and readings, verify health of building monitoring systems, and employ data‑driven analysis to identify and address infrastructure issues
• Manage all FOC communications and disseminate information to relevant stakeholders during normal operations and incidents
• Implement Change Requests for planned facilities work, open incident tickets for break/fix activities, and update work orders with vendor time and notes in the maintenance management system
• Provide updates during turnover meetings on outstanding issues, conduct or participate in daily staff meetings, and ensure the FOC is staffed and maintained at all times
• Collaborate with facilities peers, management, and external vendors…