Eligbility Worker; Public Benefits Specialist

Initial Posting Date: 01/08/2026

Final date to receive applications: 01/25/2026

Agency: Department of Human Services

Salary Range: $4,409 - $5,842

Position Type: Employee

Position Title: Eligbility Worker (Public Benefits Specialist)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

This position will receive a 2.5% Cost‑of‑Living Adjustment (COLA), which is not reflected in the salary listed in this posting. The increase will be effective February 1, 2026, and will be reflected in paychecks beginning March 1, 2026.

Imagine being a guiding light for those in need. As an Eligibility Worker (Public Benefit Specialist), you have an opportunity to embrace diversity, equity, inclusion, and respect as you build trust during difficult moments. Make a difference in people's lives while nurturing your career.

As an Eligibility Worker
, you will:

• Perform eligibility determinations, redeterminations, and periodic reviews.
• Conduct interviews with applicants applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person‑centered services with a trauma‑informed approach to identify needs.
• Be responsible for accurate and timely eligibility determinations across the state.
• Create a work environment where everyone feels welcomed, appreciated and valued.
• Participate in professional development opportunities and ongoing education of cultural awareness.

A valid driver’s license and acceptable driving record are required for this position.

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon;
  OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines;
  OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines;
  OR
• An equivalent combination of education, training, and experience relative to the class concept.

• Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
• Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
• Experience using time management, organization, and prioritization skills to meet deadlines.
• Experience providing customer service that is person centered, and trauma informed.
• Demonstrated experience with technical skills that include basic computer and search engine knowledge, email communication and learning new web‑based platforms.
• Demonstrated experience developing meaningful relationships that foster trust, inclusivity, and respect.

• Work will take place in offices, participants' homes, and various community sites.
• Some travel may be required for supporting other branch offices or conducting community appointments.
• The work schedule is Monday to Friday, 8 am to 5 pm PT
  , with possible fluctuations based on service needs.
• There may be occasional optional compensated overtime, including evenings and weekends.
• You may interact with individuals experiencing trauma or emotional distress. There may be times when individuals have difficulties with managing their emotional responses.
• You may meet situations requiring quick decision‑making to ensure your safety or the safety of others.

Describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education…