Bingo Services Representative

Mystic Lake Casino
Prior Lake, MN 55372, USA

Come join our Bingo Team as a Bingo Services Representative! In this role you will support all aspects of Bingo including caller, cashier, and floor clerk. If you are looking for a fun, fast‑paced role - this is the opportunity for you! Enjoy weekly pay, health benefits, and 401K starting day one. Whatever your career goals may be, let Mystic Lake Casino help get you there!

Applies high guest service standards when explaining Bingo games, selling Bingo packages and extra cards during bingo sessions, and making payouts to guests. Responsible for inventory control of bingo paper for floor sales and answering guest questions, maximizing guest purchases, and enhancing the overall guest experience. Calls and facilitates bingo games.

• Sells bingo packages, jackpot games, extra games, bingo credits and merchandise to guests in a high volume and fast paced environment. Upsells bingo games to maximize revenue.
• Enters all transactions though the bingo software program. Processes credit cards, cash, loyalty points, gift cards, coupons, and certificates for transactions.
  
  • Effectively explains bingo games, bingo jackpots, bingo times, game prices, card amounts, and bingo rules to guests.
• Responsible for verifying guest IDs to check for gaming age requirements validating promotional offer eligibility.
• Issues extra bingo cards for floor sales as needed. Enters issues, returns, trade‑ins for floor sale. Calculates percentage game payouts by entering games into the bingo software program. Audits, balances, and reconciles all floor sales accounts.
• Verifies winners with bingo caller and pays out cash prizes to guests in compliance with
  required Bingo policies and procedures.
• Calls bingo games in a clear and consistent manner. Ensures calling equipment is in working order and reports any deficiencies to a supervisor. Informs guests of game rules and procedures. Verifies winning cards and maintain records for prize payouts.
• Ensures all assets are secured. This includes maintaining locked drawers and placing non‑cash equivalents in drawers. Responsible for maintaining adequate cash and inventory levels and proactively requesting as needed from the supervisor. Engages in and promotes positive guest interaction and fosters guest loyalty. Always
  communicates effectively and demonstrates professionalism with guests.
• Maintains the order and cleanliness of bingo hall and sales areas. Ensures that adequate supplies are stocked in all areas.

• Must be 18 years of age or older.
• Ability to speak, write and read English clearly.
• 1+ years of guest service and cash handling experience required.
• Bingo or Gaming experience preferred.
• Must be able to pass a basic math skills test.
• Working knowledge of basic computer operations.

Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small.

At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.