Laundry & Dry-Cleaning Operations Manager; bilingual

Laundry & Dry-Cleaning Operations Manager

Join Shakopee Mdewakanton Sioux Community (SMSC) as a Laundry & Dry-Cleaning Operations Manager. The role leads, grows, and coaches a team, driving operational efficiencies and ensuring exceptional guest service.

Manages all aspects of the Laundry and Dry-Cleaning operation to ensure exceptional guest service.

• Provides guidance, leadership, and direction to staff to ensure decisions are made and workflow is organized.
• Leads, mentors, coaches, and motivates direct reports.
• Responsible for hiring, employee engagement, and performance management.
• Performs daily inspection of all laundry and dry-cleaning areas to ensure quality standards and maintenance.
• Review and update departmental policies and procedures with HR; prepares standard and requested reports.
• Builds strategy and provides direction to supervisory staff in meeting operational goals.
• Seeks operational efficiencies and industry trends, including automation in partnership with Lead Boiler Operator.
• Participates in annual budget planning, including capital request list.
• Conducts inventory and oversees supply ordering.
• Consults with Laundry and Dry-Cleaning Supervisors on scheduling; collaborates with Housekeeping, Wardrobe, Food & Beverage, and Tribal Operations for smooth guest service.

• Combination of post‑secondary education and 5 years experience in industrial dry cleaning and/or laundry, production, processing, or manufacturing.
• At least 2 years of indirect or 1 year of direct people leadership experience.
• Proven success in budgeting, customer service, P&L responsibility, OSHA safety standards, vendor management, and strategy implementation.
• Spanish language ability preferred.
• Strong organization skills and adaptability.
• Intermediate computer skills.
• Valid Class D driver’s license may be required.
• Capacity to lift up to 50 lbs. as needed.
• Physical ability to perform required duties, including standing 75% of the time.
• Ability to perform a variety of motions such as bending, squatting, crawling, kneeling, twisting, pulling, and/or pushing.

Competitive weekly pay, medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs, and more. Additional perks include discounts on childcare, fuel, bus passes, fitness membership, free uniforms, uniform cleaning, and tuition reimbursement.

The Shakopee Mdewakanton Sioux Community contributes resources across the region, state, and country. SMSC has donated over $400 million to organizations and causes, provided $500 million in economic development loans, and supported regional infrastructure. The Native Green initiative diverts waste and restores prairie land. Team members can participate in SMSC Gives, a community outreach initiative, and volunteer at local events.