Surveillance Specialist

Come join our Surveillance Team! While working as a Surveillance Specialist you will use your communication skills to ensure our guests have a safe and memorable experience. Enjoy weekly pay, career growth opportunities, and health benefits. Whatever your career goals may be, let Mystic Lake / Little Six Casino help get you there!

Starting pay at $20 an hour. Resume must be included for consideration.

The Surveillance Specialist coordinates communication and personnel for various events, including emergency situations. Receives requests for assistance from other departments, guests, or agencies through communications then prioritizes or advises personnel as needed. Utilizes CCTV and video management software to conduct safety audits of all areas, including all businesses and properties within the casino and Tribal Operations to provide for optimal asset protection and the safety of guests and team members.

Monitors alarms and safety systems and maintains logs of all communications. Initiates daily logs, incident reports, audits, and work orders to document observations in accordance with regulations. Becomes a part of the emergency operations during large scale emergency events.

• Receives and disseminates telephone and radio communications relative to activities occurring within the SMSC GE and Community Properties. Types of calls and communications include those related to life safety for law enforcement and EMS, asset protection, and general information or awareness.
• Monitors and/or maintains fire panels, Crisis Alert system, access control, fire door alarms, and panic alarms.
• Maintains accurate records and logs of radio transmissions, telephone calls, and other pertinent information related to Security, Surveillance, Public Safety, law enforcement response and the dispatch center via reporting software.
• Generates dispatches, daily logs, and incident reports in support of the Security & Surveillance Team.
• Reviews, saves, and attaches digital media files (photos and video) for documentation required by the SMSC Gaming Commission Regulations, Minimum Internal Control Standards (MICS), and Surveillance Department procedures. Documentation may potentially be used to aid in subsequent criminal prosecution.
• Monitors CCTV coverage of all gaming and non-gaming areas, including all businesses and properties within SMSC to provide asset-protection, prevention of illegal activity, and the safety of guests and team members. Performs basic surveillance functions following established procedures, minimum internal control standards, and SMSC Gaming Regulations and acts in accordance with regulatory compliance through the monitoring and reporting of Title 31 requirements.
  
  Responsible for gaming and non-gaming areas.
• Assumes “Emergency Communications Center” responsibilities during all emergency situations. Performs emergency notifications to affected team members, Public Safety, law enforcement, and upper management as directed.

• Must be 18 years of age or older.
• High School graduate or GED.
• Any combination of post-secondary education/certifications in law enforcement, military or security fields, customer services and/or related experience to equal one year.
• Must be able to pass a skills test which includes reading comprehension and basic math.
• Successful completion of a training program that includes passing an Emergency Fire Panel Test within 30 days of hire, learning to use the Surveillance Video Management Software and CCTV system to follow guests throughout the property, and passing tests of position relevant policies and procedures to include MICS and Title 31.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Power Point).
• Ability work with multi-line / channel phone and radio systems.
• Ability to maintain confidentiality with sensitive information.
• Ability to prioritize several incidences (tasks) simultaneously in stressful situations.
• Ability to manage time effectively, prioritize tasks, and adapt to changes in a normal workday.
• Demonstrated outstanding communication and comprehension skills; ability to communicate effectively in English (orally and written).
• Ability to remain calm and communicate details via phone or radio to responding team members or other authorized external responders during high stress incidents.
• Ability to provide consistent exceptional service towards guests, team members, and vendors/contacts.
• Must be able to complete regularly assigned training to keep skill set current and effective.
• Compliance with established health and safety protocols.
• Relationships with any SMSC Gaming Enterprise team members in cash or asset handling departments must be disclosed to the Surveillance Operations Manager in order to determine if they pose a conflict of interest.

Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a…