Manager, Family Support Services, CCMCP

Location:

Medical Center-Prosper Department:
Patient and Family Experience

Shift: First Shift (United States of America) Standard Weekly

Hours:

40

The Family Support Services Manager provides leadership, program oversight and staff supervision related to the day-to-day operations of services that enable a caring onsite patient family experience at Prosper through supportive programs and nurturing collaborative relationships.

At Cook Children's, everyone should feel like family. The Family Support Services manager focuses on how healthcare experiences impact childhood development, emotional safety, and family dynamics. When we do this well, we establish a safe space for children to receive care and a strong advocacy and engagement for their own healthcare to last a lifetime. The Manager manages programs and staff that deliver, educate towards and support these efforts to ensure we can deliver on our Promise.

Using the Cook Children's Experience Standards of connection, collaboration and elevating experiences, the Manager upholds our Promise through a culture of respect that values inclusion, diversity and health equity; empathy, listening, engagement, encouragement, communication, and an appreciation of partnership and teamwork.

The Patient, Family Member Experience team's mission is to give voice to what patients, families and members see, advocate for how experiences effect well-being, provide support and emotional safety, and elevate people, processes and technology. This role is surrounded by colleagues who are deeply passionate in bettering the human experience and consider their work a calling. Our Promise inspires us to perform at our highest level because we understand the impact we have every day on the lives of the children, families and caregivers we serve.

• 5+ years of experience as a child life specialist.
• Demonstrated proficiency in child life practice, staff leadership and development, program administration, interdisciplinary collaboration, family-centered care, and patient experience initiatives.

• Bachelor's Degree in Child Life, Child Development, or related field.
• Completion of a child life internship.

• Certified Child Life Specialist

Cook Children's is an equal opportunity employer. As such, Cook Children's offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Promise, a strong word with deep meaning that everyone understands- especially kids. This is the foundation of our organization and what drives us to blaze new trails in medical care, research, advanced technology, as well as programs and initiatives that benefit children who may not otherwise have access to quality health care. Every day our employees come to work with the intention of keeping our Promise.

It's the guiding principle that helps our patients and their families get better and stay healthy.

As a member of our Cook Children's team, you can be an important part of making that happen.