Procurement Customer Advocate

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The purpose of this position is to enhance the service provided to key retailers through service level analysis and inventory planning. Responsibilities will include data collection from a variety of sources, generating scheduled and ad hoc reporting, as well as communicating with several cross-functions to ensure inventory for upcoming demand.

• Create and maintain complex records regarding service level performance to customers.
• Assess and identify trends that impact service level. Rectify these trends using strategic problem‑solving skills.
• Accountable for key customer targeted fill rates/service levels.
• Ensure the timely and successful delivery of solutions according to customer needs and obligations.
• Building relationships with customers based on trust and timely communication.
• Communicate clearly the progress of weekly/quarterly initiatives to internal and external stakeholders.
• Responsible for collaborating with the Sales team to mitigate potential risk to customer's service.
• Liaison between the customer and the company's internal Procurement teams.
• Keeping accurate records pertaining to service level and sales.
• Collaborating with internal departments to rectify customer driven problems.
• Meets deadlines and completes special projects as assigned.

Bachelor's Degree in related field preferred or:

• One (1) or more years of experience that is directly related to the duties, skills, and responsibilities specified.

• Strong interpersonal and communication skills that aid in the ability to work within diverse environments.
• Ability to analyze and solve problems.
• Exceptional verbal and written communication skills.
• Ability to investigate and analyze information and to draw conclusions.
• Ability to use independent judgment and to manage and impart confidential information.
• Ability to document work in progress.
• Ability to collect, track, and analyze large amounts of data.
• Strong public speaking abilities.
• Ability to deliver research findings clearly and distinctly.
• Records maintenance skills.
• Strong organizational and planning skills.
• Ability to recognize future trends.
• Ability to make decisions under pressure.
• Ability to resolve customer complaints and concerns.
• Ability to complete moderately complex administrative paperwork.
• Negotiating skills.
• Flexible, resilient and comfortable working in grey areas that are constantly changing.
• Strong collaboration skills to partner with cross‑functional teams.
• Proficient in Microsoft Office with strong Excel, Word, PowerPoint and Outlook.

• Some travel may be required.
• Most work is performed in a temperature‑controlled office environment.
• Incumbent may sit for long periods of time at desk or computer terminal.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday.
• Stooping, bending, twisting and reaching may be required in completion of job duties.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process.

- M/F/Veteran/Disability. VEVRAA Federal Contractor.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education,…