Lab Services Alliance Director

Lab Services Alliance Director

Location:

Indianapolis - Indiana - United States of America, Remote - U.S.

Full Spectrum Lab Services from CBRE offers a professional suite of services to a variety of clients in the life sciences industry, including those in pharmaceuticals, biotech, medical devices, and genomics, as well as contract research organizations (CROs) and contract manufacturing organizations (CMOs).

Our comprehensive range of services includes laboratory consulting, real estate services, instrumentation repair and maintenance, full asset management, and more—covering the entire spectrum of life sciences facilities. With expertise across various life sciences categories, CBRE is a leader in managing highly‑regulated spaces within the industry.

Under general direction, this role is responsible for developing people, processes, and solutions delivered to life sciences customers within laboratory operations. The position serves as an account‑level representative, managing key performance indicators (KPIs), vendor relationships, and compliance requirements. It also oversees account‑specific matters including management strategy, client relations, team development, and other key contractual initiatives.

This role leads teams across 6+ locations in the U.S., with direct responsibility for up to 5 direct reports and more than 80 indirect reports. Strong leadership in a regulated environment is required, and experience in the life sciences industry is preferred. Travel to client sites is expected, up to 25% of the time.

• Develop CBRE Laboratory Solutions offerings, including service level agreements, KPIs, guidance documents/SOPs, training and qualification programs, quality and certification standards, and technology infrastructure to support delivery and supply chain strategy.
• Participate in the ideation process to design and test future Integrated Lab Services (ILS) solutions, collaborating with Marketing, Systems Products, Services, Global Workplace Solutions, and customers.
• Provide laboratory solutions consulting to customers, corporate clients, internal personnel, and branch offices. Define solution scope and innovation for high‑level Life Sciences opportunities, and develop site teams to deliver these capabilities.
• Lead, track, and report on solution effectiveness across markets, clients, and geographies.
• Research and develop differentiated laboratory solutions offerings. Benchmark against industry standards to enhance market value through packaging and geographic reach.
• Apply government regulatory codes to facility environments to deliver best‑in‑class solutions, including contributing papers and presentations to industry professional organizations.
• Follow the SRS quality plan and lead the integration of solution development into the quality manual.
• Support the Training department in developing courses for MU, sales, and operations teams.
• Assist in delivering training on Integrated Lab Services (ILS), regulatory interpretations, and solutions to customers and GWS personnel.
• Lead performance management, hiring, and development of individuals and teams across multiple sites.
• Perform other duties as assigned.

• Bachelor's Degree preferred with 8‑12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, lead, and achieve targets with a direct impact on multiple departments and results within a function.
• In‑depth knowledge of Microsoft Office products such as Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.
• Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial‑related calculations.

When you join CBRE, you become part of the global leader in commercial real estate services and…