Manager, CAM Business Operations Lead

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary
The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across multiple lines of business. This role serves as a key liaison across Operations, Product, Technology, and business leadership to help ensure new capabilities are translated into business processes, implemented effectively, and sustained within day-to-day operations.

This colleague will coordinate cross-functional execution, partner with business subject matter experts, support testing and implementation activities, and help drive alignment on dependencies, timelines, and operational impacts. The role works closely with CAM senior leaders and cross-functional partners across Commercial, Medicare, and Medicaid to help translate strategic priorities into business execution and operational outcomes.

Fundamental Components

• Support implementation and operational integration activities across Commercial, Medicare, and Medicaid claims operations

• Partner with senior leaders and operational leaders to align priorities, timelines, dependencies, and resource needs

• Coordinate cross-functional collaboration across operations, product, technology, analytics, training, and other business partners to support successful execution

• Identify and coordinate business SMEs to support discovery, requirements validation, testing, implementation, and rollout activities

• Facilitate working sessions to gather operational insights, define business needs, validate workflow impacts, and support business decision-making

• Ensure frontline operational feedback is incorporated into capability enhancements and future roadmap discussions

• Support consistent processes for intake, prioritization, issue resolution, and business decision-making

• Support business UAT strategies, plans, and execution activities

• Coordinate tester participation across lines of business and stakeholder groups

• Track testing progress, defects, business decisions, and sign-off activities

• Partner with technology teams to resolve defects, assess operational impact, and support release execution

• Help ensure business validation is completed before production release

• Support communication, training, and change activities associated with CAM releases as part of successful implementation

• Track operational risks, adoption barriers, and improvement opportunities following release

• Partner with leaders to support sustained utilization, operational integration, and value realization

• Support governance forums, working groups, and leadership reviews

• Monitor and track risks, issues, decisions, and action items

• Maintain documentation related to approvals, testing outcomes, business impacts, and deployment activities

• Help ensure implementations align with business, compliance, and operational requirements

• Contribute to governance processes that support scalable, controlled CAM growth

• 5+ years of experience in healthcare operations, claims, program management, process improvement, or related functions

• Demonstrated experience coordinating cross-functional initiatives involving multiple stakeholders

• Experience supporting implementation, testing, operational integration, or business execution efforts

• Strong facilitation, communication, and…