Faculty Support Lead: Onboarding & Escalations
Listed on 2026-10-17
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Technical Support
Pearson is seeking a proactive Faculty Support role in Providence, RI to assist educators with Pearson courseware, manage escalations, and coach the support team. You will monitor adoptions, provide course-building guidance, and drive high-level customer success during peak periods.
The role demands strong communication, leadership, time management, and the ability to work across cross-functional teams. Some travel and flexible hours during peak periods are required.
Consider building your career as a Faculty Support Lead:
Onboarding & Escalations at Pearson.
The Faculty Support Lead:
Onboarding & Escalations position in the Management & Operations, Other field is open for applications.
We have an opening for a Faculty Support Lead:
Onboarding & Escalations in Providence, RI, United States within Management & Operations, Other.
This role, Faculty Support Lead:
Onboarding & Escalations at Pearson, could be your next career step.
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