Student Success Advisor

Please be advised that Rhode Island College is unable to provide visa sponsorship for this position. Candidates must have authorization to work in the US without the need for employer sponsorship.

NC00894

Student Success Advisor

Student Success Division

Office of Academic Advising

Staff - Non Classified

The Student Success Advisor supports undergraduate students through academic advising, proactive outreach, and individualized guidance to promote persistence and graduation. The position works with former students to facilitate re-enrollment and connects them with appropriate campus resources and academic departments. The advisor manages a student caseload, monitors academic progress, and provides support to students navigating academic standing. The role collaborates with faculty and campus offices to ensure coordinated and comprehensive student support.

The advisor also contributes to orientation, special projects, and initiatives focused on student success and retention.

Reporting to the Director of the Office of Academic Advising, the Student Success Advisor is a member of the academic advising team and conducts outreach to students who previously attended Rhode Island College ( RIC ) and left without having completed their degree. The Student Success Advisor provides comprehensive support to undergraduate students to promote academic success and persistence from pre-matriculation through graduation.

This role involves proactive outreach, individualized advising, and coordination of the process of re-enrollment to finish their degree. The Student Success Advisor also monitors and engages regularly with a caseload of first, and second-year undergraduate students at Rhode Island College and students navigating academic standing. With the OAA team, the Student Success Advisor provides developmental and transformative support for specified cohorts of students that include but are not limited to: advising, new student registration, and providing proactive outreach to students.

• Conduct outreach to cohorts of students who previously attended Rhode Island College and left without having completed their degree.
• Provide guidance, services and academic advisement on their potential return to the College to finish their degree; connect students to various resources such as RI Reconnect as needed. Once re-enrolled, connect students to appropriate academic departments and assigned advisor.
• Collaborate with Advising, Financial Aid, Admissions, Registrar, and other offices regarding student cases in question.
• Accurately document, maintain, and track student interactions, information, and progression through internal systems such as People Soft, Starfish, and CRM .
• Assist in identifying the needs of students; develop, implement and deliver educational, developmental and transformative advising services and activities designed to meet those needs.
• Develop, partner, facilitate, and execute special projects related to advising and divisional goals.
• Advise an identified cohort of students, both individually and in group settings, to ensure progress toward timely graduation, exploring/undecided students and students from specified schools; provide culturally responsive advising and assist students with registering for courses and supporting them through important deadlines including add/drop and withdrawals.
• Perform essential and administrative advising functions in a timely manner. Functions include but are not limited to: pre-registration surveying, caseload audits, post-orientation and/or end-of-semester, mid-term grade outreach and any other emergent caseload management practices.
• Maintain a comprehensive knowledge of academic requirements, resources, policies and
• procedures for use in serving students and participate in trainings as needed
• Work closely with key student services offices to ensure seamless re-enrollment and advising support for students and collaborate with faculty and various academic departments as needed.
• Regularly collaborate, engage and cross-train with faculty from various academic departments to ensure strong knowledge of academic requirements and policies within specified majors and school as well as coordinate opportunities for first year students; liaise and partner with academic programs as needed.
• Liaise and partner with Career and Life Design; ensure…