Sr UC Analyst

Summary

Under the direction of the Manager of IS Infrastructure and general supervision of lead staff, the incumbent is a senior technical resource involved in the build, deployment, and operational management of the enterprise unified communications infrastructure, systems and endpoints within Brown University Health. This senior analyst role is actively involved in the support of Brown University Health’s unified communications infrastructure and systems providing voice services (IP telephony, analog, and voicemail services), unified communications applications, and customer contact center technologies and solutions.

This role provides on‑site field support to include operational support and project implementation services across the enterprise and remote sites.

• Build and deploy enterprise unified communications infrastructure, systems and endpoints.
• Provision unified communications services, including traditional analog and VOIP services.
• Provide end‑user telephony support and perform moves, adds and changes.
• Configure, install and troubleshoot VOIP and analog phone sets, create and configure voice mailbox.
• Support Call Center telephony infrastructure and services, coordinate and participate in delivery of services.
• Support advanced provisioning and service deliveries, adhere to established design & configuration standards.
• Provide support for assigned projects, collaborate with staff, meet established schedules and timelines, ensure implemented solution meets project deliverables and adheres to defined standards and best practices, maintain project documentation.
• Provide operational support for the enterprise unified communications infrastructure and related technologies, maintain infrastructure support documentation.
• Support maintenance activities, perform proactive monitoring of the infrastructure and systems.
• Maintain hardware inventories of telecommunications equipment and assets, create and maintain telecommunication documentation.
• Build knowledge and technical skill with supported systems.
• Provide off‑hours on‑call coverage (potentially including weekends and holidays) as required.
• Travel to Lifespan locations as required.
• Mentor junior staff and provide training to team members.
• Perform other duties as assigned.

• Equivalent to a Bachelor’s degree in Computer Science, Electrical Engineering, Information Systems, or related field preferred. Current certification in Cisco Voice (CCENT, CCT) and other relevant technologies a plus.
• Solid understanding of telephony, TDM, VOIP, voice gateways IP, network technologies and protocols.
• Combination of related certification and experience may substitute for a degree.
• 6 years increasingly responsible related work experience in telephony voice systems including at least four years of related experience with VOIP and unified communications systems.

Duties are performed in a typical office environment, requiring extended periods of sitting, walking, and/or standing. It may also require lifting and moving equipment up to 50 lbs.

Employee functions independently within department policies and practices; generally refers specific problems to management or lead staff members where clarification of departmental policies may be required.

Supervisory Responsibility:
None.

$33.53 - $55.31

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

8:30am - 5:00pm

Day

8 hours

Yes