Manager, Entertainment & Gaming

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do.

As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

The Company Performance Manager is responsible for overseeing the quality, coordination, and execution of all ship-wide entertainment events and offerings. This role involves collaboration with various entertainment, technical, and operational teams to ensure seamless performance operations, while also providing leadership and support for the cast and crew.

You will report to the Assistant Cruise Director

Level: 2 1/2 striped officer

• Provide Leadership and Company Management for multiple performer groups including Mainstage performers, Shipwide performers, Restaurant performers, and Musicians.

• Inspire and motivate performance, provide leadership, mentorship, training, and onboarding.

• Create and maintain schedules, manage time sheets, manage personnel files, write and conduct performance reviews, and implement disciplinary actions as necessary.

• Process pre-approved leave requests, family travel, dining arrangements, and other ship-wide forms.

• Oversee compliance with Maritime Labor Convention (MLC) 2006 Hours of Rest regulations, ensuring daily corrections in Super
  
  STAR timekeeping and using the disciplinary matrix when needed.

• Act as the primary liaison for onboard Athletic Trainers, managing logistics, scheduling, and communication with shoreside teams for the Select Medical Operation.

• Serve as “leader of leader” for the Entertainment Manager and the entire Family and Adult activities team, ensuring high quality delivery of programs in alignment with standards. Ensure Entertainment Manager is effectively leading and managing their team.

• Ensure the safe and smooth operation of shows and rehearsals while sustaining and improving show quality in alignment with standards and defined creative intent.

• Partner with the Stage Manager, Senior WDT, and entertainment officers to ensure consistent performance quality, offering regular feedback and collaborating on improvement opportunities.

• Collaborate with the Stage Manager, Character Manager, Senior Technician Shipwide, and Senior Costume Technician to ensure the smooth operation of all shows and technical aspects.

• Oversee shipwide music offerings, ensuring sound quality and the setup of musician equipment in various venues, including outer deck areas, dining areas, and Disney Castaway Cay/Disney Lookout Cay.

• Partner with Entertainment Technical team on the logistics of musician equipment, background music balance, and costuming needs.

• Work with the shoreside Entertainment team to provide feedback for script adjustment requests for all ship wide events and coordinate changes for special performances and holiday enhancements.

• Collaborate with the Entertainment Integration Manager to ensure accurate content for shipwide events is reflected in the Navigator App.

• Make real-time operational decisions with the Stage Manager regarding weather, technical issues, performer injuries, and costuming challenges.

• Make immediate operational decisions outside the scope of normal procedures, when necessary, especially in the absence of higher-level leadership or when safety concerns arise.

• Complete daily reports outlining show quality and any issues needing attention.

• Monitor guest satisfaction scores and propose improvements, working with the Assistant Cruise Director on event placements to optimize guest flow.

• 3+ of entertainment leadership experience in a creative, operational, or production-related field including performer management.

• Strong technical/theatrical background with previous experience in live entertainment, theater, or performance…