Services Associate Overhire

Description

House Services Associate (Holiday Overhire - 2-4 openings)

Date Posted: 10/5/26

Job Title: House Services Associate (Holiday Overhire)

Department: House Services

Reports To: House Services Manager

FLSA Status: Non-exempt, Part-time, Temporary

Pay Tier: 2

Compensation: $16.00/hour (12-30 hours/week)

Desired

Start Date:

mid-October 2026

Summary

Under the general direction of the house services manager, you will serve as a member of the house services team and provide an exceptional experience for patrons. Areas of responsibility include house services operations and merchandise sales. Weekends, mornings, evenings, and holidays are required. Bilingual candidates and those with strong conversational Spanish skills are strongly encouraged to apply. This position will begin mid late October for training, and shifts will begin November 4th and extend through the final performance of A Christmas Carol on December 31st, with the potential for an extension through January 2nd.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Ensuring that patrons and community members have a welcoming and inclusive experience when attending or interacting with Trinity Rep
• Ability to thrive in a fast-paced, crowded environment.
• Scanning tickets and directing patrons into the theater
• Providing guidance and assistance to volunteer ushers
• Answering patron questions and directing them as appropriate
• Coordinating with the house services manager to foresee any seating opportunities, including patrons who need accessible seating

• Completing daily checklists to ensure that areas of the theater are safe and ready for patrons
• Checking the lobbies and restrooms for patrons before each act begins
• Monitoring the house during performances to ensure safety and compliance with union agreements (i.e. informing patrons that they cannot record a performance)
• Communicating with stage management before and during performances to coordinate patron entrances and exits from the house
• Cleaning any patron spills, including beverages, food items, and sometimes bodily fluids (appropriate personal protective equipment is provided)

Must have excellent experience in customer service. Patience, kindness and reliability are key. Experience with event venues, retail, restaurant, or hospitality organizations preferred.

Ability to read, analyze, and interpret procedure manuals. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from employees, patrons, and the public.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

To perform this job successfully, the individual will utilize handheld ticket scanners, point-of-sale software, and email programs.

• Must be able to stand in a stationary position for up to 75 percent of the time
• Must be able to regularly ascend and descend stairs
• Must have the physical ability to regularly operate electronic equipment (ticket scanning device, point-of-sale system, etc.)
• Must have the physical ability to move objects weighing up to 30 pounds

• The noise level in the work environment ranges from low to high
• Trinity Rep is a collaborative work environment, and employees are expected to be open and willing to collaborate across departments and teams
• This position requires work in the mornings, afternoons, nights, weekends, and holidays
• This position does not require travel

Trinity Repertory Company is an equal opportunity employer dedicated to building a culturally diverse, equitable, and anti-racist environment. For information about Trinity Rep’s…