Community Health Worker

SUMMARY

The Community Health Worker (CHW) provides navigational, case management, and home/community-based services to members of the community. A Community Health Worker is “a frontline public health worker who is a trusted member of and/or has an unusually close understanding of the community served. This trusting relationship enables the CHW to serve as a liaison/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.

A CHW also builds individual and community capacity by increasing health knowledge and self‑sufficiency through a range of activities such as outreach, community education, informal counseling, social support and advocacy.” (APHA CHW Section)

Brown University Health employees are expected to successfully role‑model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

• Recruits patients by conducting outreach activities in the community.
• Builds trust with patients and community members to provide support, empowerment, education and case management services.
• Advises patients and others regarding health care and community services available; assists patients in utilizing services and makes follow‑up contacts when required.
• Conducts periodic assessments of health behaviors (physical activity, dietary habits, cigarette smoking), social factors (housing, employment status), and social/economic resources.
• Educates clients with chronic illness about evidence‑based standards of care and self‑management.
• Educates patients about the health care system, appropriate sites of care, and self‑navigation to build self‑sufficiency.
• Documents work with patients through appropriate record‑keeping that follows clinic policies and procedures; assists with gathering data relevant to program evaluation.
• Operates effectively in a multi‑disciplinary clinical setting, participates in clinic program meetings and attends patient medical visits upon request.
• Participates in team meetings and assists as needed in any activities related to the clinic or the Brown University Health Community Health Institute.
• Serves as liaison between professional staff and the community; develops relationships with stakeholders in the community.
• May transport ambulatory patients between homes, clinics, hospitals, or other agencies, and meet patients at home, hospital, or community settings.
• Attends ongoing training for community health workers.
• Practices clear, effective, consistent communication with clients and colleagues.
• Demonstrates privacy and confidentiality, meeting all related training and practice requirements of the Brown University Health system.
• Works nights and weekends as required.
• Other duties as assigned.

• Two (2) years of verifiable experience providing information, education, intervention and/or referral services to culturally diverse populations.
• Recent experience (last 5 years) working as part of a multi‑disciplinary team in a health care setting (preferred).
• Community Health Worker certification in Rhode Island (preferred).
• Experience with motivational interviewing, advising/counseling clients, and/or participating in health promotion and education activities.
• Excellent verbal and written communication skills.
• Excellent organization, thorough record‑keeping, follow‑through, and ability to juggle multiple priorities in a fast‑paced environment with multiple collaborators.
• Demonstrated excellent attendance and reliability.
• Prior experience using an electronic health record (preferred).
• Bilingual English/Spanish (preferred).

$19.58–$32.31 per hour

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Rhode Island Hospital – 593 Eddy Street, Providence, Rhode Island 02903

Full‑time – M‑F 8:00–4:30 pm (Day shift)

8 hours

Yes