Information Desk Greeter

Overview

Under general supervision of the Manager of Volunteer and Customer Services, this role greets, assists, and directs visitors, patients, and other callers to the hospital. Employees are expected to role model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate core Success Factors such as Instill Trust and Value Differences and Patient and Community Focus and Collaborate.

• Maintain department policies, procedures, objectives, quality assurance, safety, and environmental control.
• Proactively greet and assist all patients, visitors, and vendors, conduct approved screening, and assist and direct to various locations in the hospital and/or building.
• Use technology to print personalized patient/visitor labels and ensure badges are issued for everyone entering the hospital.
• Act as a liaison between patients, visitors, guests, and hospital departments.
• Answer telephone calls, use proper telephone techniques, and identify appropriately. Transfer calls to patient rooms, nursing stations, or appropriate departments.
• Provide directions and assistance to patients and visitors, including parking, wheelchair assistance, and locations of telephones, rest rooms, and hospital departments. Provide room numbers of patients.
• Operate computer terminal to retrieve patient room numbers/extensions, admissions, and discharges while protecting patient privacy for those restricted from the patient directory.
• Accept packages from staff, physicians, etc., for pickup by internal/external customers; monitor the signing process on the Parcel Pickup Log and verify the patient room numbers for floral delivery.
• Maintain awareness and oversight for activity in the main lobby.
• Preserve and protect confidentiality of information.
• Attend in-service and educational programs and staff meetings.
• Assist in care and maintenance of department equipment and supplies.
• Perform other related duties as required.

• High School diploma or equivalent. Basic knowledge of computer keyboard.
• Exceptional customer service skills, ability to multitask, and deal with the public. Kind, empathetic, professional, responsible, and willing to learn.
• Bilingual preferred.
• Demonstrated ability to interact with patients, visitors, and all levels of hospital staff.
• Demonstrated interpersonal skills including empathy, compassion, warmth, and kindness.
• Three to four months of related experience including on-the-job training to become familiar with the hospital campus, department services, and procedures specific to areas served.

• Requires standing, bending, and sitting. Sufficient visual acuity and manual dexterity to use computer keyboard and other common office equipment.
• Incumbent is exposed to patient-care environment. Risk of exposure to contagious or noxious elements is minimized by adherence to safety procedures and protocols.

Incumbent functions independently within broad scope of department policies and practices. Generally refers specific problems to supervisor when clarification of departmental policies and procedures may be required.

Pay Range: $17.00-$25.31

EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type: 8-2 or 2p-7p, every other weekend and holiday

Work Shift: Day

Daily

Hours:

Per Diem - As required

Driving

Required:

No