MG Patient Service Spec

Summary

This position functions as a member of the administration team and completes assigned daily front‑end tasks to ensure smooth day‑to‑day operations in the SMG physician practice. The Patient Service Specialist maintains a professional, positive manner when communicating with patients in‑person, over the phone, or via email. Brown University Health employees are expected to role model the organization’s values of Compassion, Accountability, Respect, and Excellence.

All employees also demonstrate the core Success Factors:
Instill Trust and Value Differences;
Patient and Community Focus and Collaborate; and RESP… (the core success factor content remains unchanged from the original).

• Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information and provides routine information to callers.
• Provides a high level of customer service to all new and existing patients of the practice.
• Creates patient cases and documents telephone calls and messages into Athena or other EMR.
• Schedules patient appointments and appropriate testing for patients as requested.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information; conducts eligibility checks to ensure insurance is reflected accurately.
• Collects required insurance co‑pays from patients including any prior balances.
• Follows scheduling notes and direct schedules patient visits in other SMG practices as advised.
• Performs pre‑visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines; schedules specialty appointments/testing as required.
• Performs work in EMR buckets as directed and per practice need.
• Responsible to inform manager of administrative supply needs or assists with ordering.
• Follows up with providers on missing slips and creates claims in Athena.
• Responsible to work assigned revenue cycle buckets as directed.
• Must be able to work independently with little supervision.
• Adheres to SMG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.

• One to three years as a medical secretary preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred (Athena a plus).
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

High School Diploma or equivalent required.

Pay Range: $17.77-$29.31

EEO Statement: Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor.

535 Faunce Comer Road - 535 Faunce Corner Road North Dartmouth, Massachusetts 02747

Monday - Thursday 8a-5pm

Day

Per Diem - As required

No