Pharmacy Technician Specialist -Retail

Pharmacy Technician Specialist – Retail at Brown University Health. Summary:
Reports to Pharmacist‑in‑charge of the Brown University Health Pharmacy. Under supervision of a pharmacist and direction of the Pharmacy Technician Group Leader, the technician rotates through applicable work assignments and shifts as business needs dictate, contingent on demonstrated competency in the required skills and knowledge for each area. Performs advanced technical functions in preparing, formulating, and packaging medication and pharmaceutical supplies.

Assists in coordinating activities and interacts professionally with patients/customers, practitioners, and support personnel to obtain accurate information, including insurance details, necessary to process prescriptions and payment transactions. Uses multiple pharmacy system applications to input and retrieve information.
Brown University Health employees are expected to role‑model the organization’s values of Compassion, Accountability, Respect, and Excellence and demonstrate the core Success Factors:
Instill Trust and Value Differences;
Patient and Community Focus; and Collaborate.

• Know and act in accordance with the principles of the Brown University Health Corporate Compliance Program and Code of Conduct.
• Exhibit a friendly, pleasant, and helpful customer‑service orientation when interacting with patients/customers, practitioners, and support personnel.
• Respond to questions about cost and availability of medication and pharmaceutical supplies.
• Inform patients/customers, practitioners, and support personnel of wait times and any issues regarding drug availability, including advising on the refill authorization process for expired prescription orders.
• Protect and maintain patient/customer confidentiality while collecting patient/customer personal information necessary for filling prescriptions (name, address, date of birth, insurance information).
• Enter pertinent patient/customer data into pharmacy systems to ensure accurate charging and processing of insurance billing/payment and patient/customer co‑pay information.
• Collect and process payment for patient/customer transactions.
• Assist patients/customers in resolving identified problems and refer medication and drug interaction questions to the pharmacist on duty.
• Determine patient needs and facilitate referral to case management when required.
• Promote and facilitate available pharmacy services, including delivery of prescriptions and/or medical equipment to discharged patient bedside.
• Assume responsibility for assigned areas of the pharmacy, including inventory management, medication purchasing, compounding and repackaging, dispensing, and sales.
• Prepare, formulate, and package medications including hazardous substances, controlled substances, and other pharmaceutical supplies under pharmacist supervision.
• Coordinate quality assurance activities for assigned areas of the pharmacy and ensure medication supply areas are neat and orderly.
• Participate in quality assessment and improvement activities and medication safety initiatives of the pharmacy and utilize approved processes for reporting medication errors.
• Acknowledge and demonstrate professionalism for self and others; perform other duties as assigned.

• High school graduate or equivalent degree.
• Completion of one to two years of college preferred.
• Maintain current unrestricted Rhode Island Pharmacy Technician licensure.
• Hold and maintain current National Pharmacy Technician Certification (CPhT) or possess a minimum of one‑year licensed pharmacy technician work experience, sit for the National Pharmacy Technician Certification (CPhT) exam within first 6 months of hire, and achieve and maintain CPhT within 12 months of hire.
• Possess solid computer skills, including Microsoft Office Suite, email and calendar applications, and comfort with internet web applications and multiple pharmacy system applications.
• Strong customer service presence and verbal and written communication skills necessary to interact effectively with patients/customers, practitioners, and ancillary staff.
• Attention to detail in a high‑paced environment to avoid…