Certified Pharmacy Technician

Clinical Pharmacy Manager at Brown Health Primary Care (formerly Coastal Medical)

Under the supervision of a pharmacist and direction of a Pharmacy Technician Supervisor or Technician Group Leader the Ambulatory Liaison utilizes established MAP processes to facilitate affordable, accessible and reliable pharmacy services for patients. Interacts effectively and compassionately with patients and families. Acts as an agent of the provider to authorize refills in accordance with established practices policies and guidelines. Interacts effectively and professionally with other health care providers at all levels including but not limited to providers nurses and support personnel.

Utilizes the patient’s electronic health record (EHR) to obtain accurate and necessary patient information needed to process prescriptions. Accesses inputs and retrieves information using multiple pharmacy system applications.

• Exhibits a friendly pleasant and helpful nature demonstrating a strong customer service orientation when interacting with patients, their families, providers, nurses and support personnel.
• Maintains and supports pharmacy interdepartmental relationships to ensure seamless transition of patient care from clinic to pharmacy.
• Protects and maintains patient confidentiality in accordance with HIPAA guidelines. Collects customer/patient personal information necessary for filling prescriptions, benefits investigation, prior authorization and/or financial assistance applications. Enters pertinent patient data into appropriate organizational systems to ensure accurate charging for services and processing of insurance billing payments and co-pay information.
• Prior Authorization and Financial Assistance Services:
  • Conducts a benefits investigation for patients and identifies coverage details that the patient or patient’s representative is unable to provide.
  • Navigates the EHR to effectively answer questions and provide documentation as needed for prior authorizations and/or financial assistance application.
  • Performs prior authorizations, appeals and tier exceptions as necessary on provider’s behalf and relays results to patients, families, providers and pharmacies as appropriate.
• Prescription Refill Services as an Agent of a Provider:
  • Acting as the agent of a Provider, communicates to Provider’s patients or their pharmacy the Provider’s approval of refills permitted under the Brown University Health MAP.
  • Using the MAP and the conditions set forth in the Brown University Health Medication Access Refill Standards approves prescription refills under certain conditions while requiring further consultation with the prescribing clinician or the assistance of the pharmacist for other requested refills.
  • Consults the EHR MAP and Brown University Health Medication Access Refill Standards prior to authorizing any refill requests.
• Education/Information:
  • High school graduate or equivalent degree required. Completion of one to two years of college preferred.
  • Maintains current unrestricted Rhode Island Pharmacy Technician II license.
  • Holds and maintains current National Pharmacy Technician Certification (CPhT).

• Experience:
  
  Minimum one year experience as a pharmacy technician. Commensurate experience in a related field (e.g., benefits management) may be considered in lieu of technician experience. Prior experience with specialty pharmacy services, call center customer service, prior authorization management and/or patient financial assistance programs strongly preferred.
• Strong customer service presence and verbal and written communication skills necessary to effectively interact with patients, providers, nurses and ancillary support staff.
• Solid computer skills including Microsoft Office Suite, web applications and multiple pharmacy system applications.
• Ability to multi-task and reprioritize as needed while maintaining accuracy and service standards.
• Must obtain within 3 months of hire and maintain no less than annually thereafter pharmacy ambulatory liaison competency requirements as demonstrated through completion of the Medication Access Program Competency Checklist, disease state-specific training, accreditation updates and other operational competencies as required.

• Extended periods of time spent sitting.
• Work requires the visual acuity and manual dexterity necessary to operate a computer and input data using a typical keyboard and computer mouse to navigate multiple computer monitors.

Performs independently within department policies and procedures. Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required.

• Entry level

• Full-time

• Health Care Provider

• Hospitals and Health Care