Front Desk Agent

Front Desk Agent – Full Time

Join to apply for the Front Desk Agent – Full Time role at Step Stone Hospitality.

We are currently seeking a front‑desk agent for our property. Immediate Hilton Hotels discounts, free parking, medical, dental and vision insurance are included.

• Register and assign rooms to guests.
• Issue room key and escort instructions directly to guest.
• Sort, and track incoming mail, messages and packages.
• Transmit and receive messages using all communication avenues, GPX, phone, etc.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest, as needed.
• Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
• Ability to accurately use various office software.
• Assist with room service orders and room calls if available to leave front desk.
• Have a full working knowledge and expertise of each shift including night audit.

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Standing for long periods of time.
• Working weekends is a requirement.
• Other duties may be assigned.

Immediate Hilton Hotels discounts, free parking, medical, dental and vision insurance.

$15-$17

EEOC:
Step Stone Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.