Front Desk Supervisor

Front Desk Supervisor (Experience preferred)

Currently seeking dynamic and motivated individuals for the position of Front Desk Supervisor to join our team. This leadership position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment’s notice.

Shift: 3:00 PM – 11:30 PM;
Weekdays, weekends, holidays required. Flexibility to cover other shifts, including morning, mid‑shift, overnight, or night audit, is key.

• Welcome guests and visitors to the front lobby, record their information, and choose rooms based on their needs.
• Coordinate solutions quickly when guests experience problems by working with housekeeping and/or service staff.
• Collect guests’ payments using credit/debit cards, cash, or checking account information at the end of each stay and request a room deposit when necessary.
• Settle the facility register at the end of each shift or day by counting the drawer, printing receipts, and running financial activity reports.
• Ensure extra services ordered by guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill.
• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
• Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies, and performing other duties.
• Increase guest satisfaction by delivering an exceptional product through employee development.
• Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
• Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Accurately use various office and accounting software.
• Maintain regular attendance.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be aware of all rate packages and promotions currently advertised.
• Be familiar with all in‑house groups.
• Be able to perform all duties of Front Desk Agent.
• Set example for other associates and be the team leader, establishing and maintaining good inter‑departmental communication and teamwork with fellow associates and other departments within the hotel.
• Oversee all problem resolution matters in the absence of Rooms Division Manager.
• Perform any other duty as required by management.
• Assist in training of new hires and current associates on a regular basis.

• Supervisory experience or strong leadership qualities.
• High school diploma or an equivalent credential.
• Two or more years of experience working in a hotel.
• Strong attention to detail and ability to meet deadlines.
• Commitment to delivering excellent customer service.
• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Have knowledge of and assist in all emergency procedures as required.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Attend required meetings.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.