Front Desk Agent​/St. Louis Airport

Join to apply for the Front Desk Agent/Renaissance St. Louis Airport role at Step Stone Hospitality
.

• Register and assign rooms to guests.
• Issue room key and directions directly to guests.
• Sort, and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guests.
• Deposit guest valuables in the hotel safe deposit box.
• Maintain a full working knowledge and expertise of each shift, including night audit.
• Accurately use various office software.

• Customer Service Experience & computer skills are required.
• Minimum lifting of 20 pounds.
• Minimum pulling of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.
• High school education required. Relevant training, experience, and additional education preferred.
• CPR and first aid training preferred.
• Additional language ability preferred.
• Other duties may be assigned.

• 401(k) matching.
• Medical, Dental, and Vision Insurance.
• Paid Time Off after 90 days.
• Life insurance.
• Hotel discount program.

$15.50/hour

Entry level

Full-time

Management and Manufacturing

Hospitality

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EOE/M/F/V/D.