ServiceNow -Enterprise Service Management; ESM Senior Consultant - Tech Consulting

Service Now - Enterprise Service Management (ESM) Senior Consultant - Tech Consulting - Open Location

Location:

Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

• Engage with clients and internal teams to ensure successful project delivery.
• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
• No less than 2‑4 years of relevant Service Now project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of one of the following Service Now certifications:
  • Service Now Certified Implementation Specialist – HR Service Delivery
  • Service Now Certified Implementation Specialist – Customer Service Management
  • Service Now Certified Implementation Specialist – Field Service Management
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written/verbal), adaptability, problem‑solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

• Performance analytics and reporting experience – certifications are a plus.
• Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
• Experience with Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers demonstrate strong analytical skills, effective communication, and a passion for technology and its impact on business.

• A comprehensive compensation and benefits package, where you’ll be rewarded based on performance and recognized for the value you bring. Base salary ranges in the U.S. are $102,500‑$187,900, with higher ranges for certain metro areas.
• Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• A flexible hybrid work model, with most client‑serving roles working 40‑60% in person over the course of an engagement or year.
• A flexible vacation policy, along with time off for designated EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves of absence.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on‑going basis.

EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or requesting an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries, and finally select Option 2 for candidates with an inquiry, which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at