ServiceNow- IT​/OT Asset Management Senior Consultant- Tech Consulting

Service Now Senior Consultant – IT and OT Asset Management

Location:

Anywhere in Country

At EY, we help you succeed in a globally connected powerhouse of diverse teams and give you the opportunity to shape your future with confidence.

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role that gives you the chance to motivate and develop your team and establish new client relationships. In this role, you will identify and define user/customer requirements and focus on developing user interfaces across mobile, web, and tablet platforms, as well as creating software components and services that interact seamlessly with upstream and downstream components.

• Collaborate with clients to gather and analyze requirements, ensuring the final product meets their needs.
• Design and develop user interfaces that enhance user experience.
• Write clean, maintainable code and create specifications that support business objectives.
• Travel as required to meet with clients and engage directly with stakeholders.

• Act as a workstream lead across all aspects of a Service Now IT/OT Asset Management project, including design, configuration/development, testing and deployment.
• Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore resources.
• Provide guidance and industry‑leading practice expertise for Service Now IT/OT Asset Management process implementations.
• Analyze a company’s IT/OT Asset Management people, process and technology capabilities and provide leading practice recommendations.
• Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
• in waterfall and agile delivery models, supporting management activities such as planning, status reporting, budgets and risk and issue logs.
• Create high‑quality deliverables and project artifacts.

• A bachelor’s degree in Computer Science, Information Systems Management, Engineering or a similar discipline.
• Typically, no less than 2–4 years of relevant Service Now IT/OT Asset Management project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two of the following Service Now certifications:
• Service Now Certified Implementation Specialist – Hardware Asset Management
• Service Now Certified Implementation Specialist – Software Asset Management
• Service Now Certified Implementation Specialist – Data Foundations
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills—communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability and organization.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Implementation Specialist – Discovery
• Service Now Certified Implementation Specialist – Vulnerability Response
• Performance analytics and reporting experience—certifications are a plus.
• Experience in Service Now’s AI solutions (Now Assist, Agentic, AI Control Tower).

We seek individuals who are not only technically proficient but also possess a strong sense of curiosity and a desire to learn. Top performers are those who can navigate complex challenges with ease, communicate effectively, and build meaningful relationships with clients and colleagues alike.

• A comprehensive compensation and benefits package. Base salary ranges: $102,500–$187,900 in the U.S.; $122,900–$213,400 in the NY, Washington, and California markets (excluding Sacramento). Benefits include medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• A hybrid model that balances client‑servicing work and collaboration. Most people in client‑serving roles work together in person 40–60% of the time over the course of an engagement.
• A flexible vacation policy that…