ServiceNow - IT Operations Management; ITOM Senior Consultant - Tech Consulting

Service Now - IT Operations Management (ITOM) Senior Consultant - Tech Consulting - Open Location

Posted 1 day ago. EY welcomes applicants from anywhere in the country.

EY is a global firm that builds a better working world by creating value for clients, people, society, and the planet while maintaining high ethical standards.

As a Service Now Senior Consultant, you will lead Service Now Transformation teams in a rapidly growing area of the business. The role is client‑visible, providing opportunities to motivate and develop your team, establish and maintain new client relationships, and grow consulting and leadership skills.

• Collaborate with clients to gather and analyze requirements so the final product meets their needs.
• Design and develop user interfaces that are functional and enhance user experience.
• Write clean, maintainable code and create specifications that support business objectives.
• Travel as needed to meet with clients and engage directly with stakeholders.
• Lead a multi‑disciplinary team of 3–5 resources, including offshore consultants, developers, and testers.
• Guide process and design workshops, facilitate requirements sessions, and deliver high‑quality artifacts.
• Provide best‑practice guidance for Service Now ITOM/CMDB implementations and integration with ITSM processes.
• Analyze people, process, and technology capabilities, recommend improvements, and contribute to strategic roadmaps.

• Serves a wide portfolio of clients, each with unique strengths and ambitions.
• Proficiency in Service Now ITOM and CMDB processes, including design, configuration, testing, and deployment.
• Strong analytical capabilities, with experience in both waterfall and agile delivery models.
• Excellent communication and soft‑skills (written, verbal, adaptability, problem‑solving, teamwork).

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or related discipline.
• 2–4 years of Service Now ITOM/CMDB project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two of the following Service Now certifications:
• Certified Implementation Specialist – Data Foundations
• Certified Implementation Specialist – Discovery
• Certified Implementation Specialist – Event Management
• Certified Implementation Specialist – Service Mapping
• 3+ years of Big‑4 or equivalent consulting experience.
• Experience leading and supervising teams.
• Valid U.S. driver’s license and a willingness to travel.

• Service Now Certified Implementation Specialist – ITSM, HAM, or SAM.
• Experience with performance analytics and reporting; certifications are a plus.
• Knowledge of Service Now AI solutions (Now Assist, Agentic, AI Control Tower).

• A comprehensive compensation and benefits package, including medical, dental, pension, and 401(k) plans, and a wide range of paid time off options.
• Flexible work models: most external, client‑serving roles work together in person 40‑60% of the time.
• Under the flexible vacation policy, you choose vacation time that fits your personal circumstances.
• Access to EY’s global network, learning resources, and opportunities for career advancement.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, national origin, legal status, disability, veteran status, or any other legally protected characteristic, including arrest and conviction records in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities. For accommodation assistance or inquiry regarding the application process, please call 1‑800‑EY‑HELP3 or email