Help Desk Technician

Job Description

Salary: $22.50 to $26.50 per hour

Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis.

An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills.

We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs.

The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization’s IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary. The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school.

• Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users.
• Establishing good relationships with all departments and colleagues.
• Diagnosing / troubleshooting issues with computer software, peripherals, and hardware.
• Installing and configuring hardware and software components.
• Repairing or replacing damaged hardware.
• Educating staff on best technology / security practices.
• Performing tests and evaluations of new software and hardware.
• Creating and managing technical documentation.
• Providing basic computer training.

• 2+ years of customer service experience.
• Relevant License / Certification - CompTIA A+ (Preferred)
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.

Compensation: $22.50 to $26.50 per hour

Schedule:

Tuesday to Thursday (7:00 am to 3:00 pm)

Location:

This position may require some travel.

• 401(k)
• Paid time off
• Mileage reimbursement