Manager IT Solutions - MAWM

Job Overview

The Manager IT Solutions is responsible for planning, coordinating, and supervising all activities in their specialty field related to the design, development, and implementation of application/infrastructure systems, services, and processes. Supports the maintenance and upgrading of existing application/infrastructure systems and services. Leads a team on issues related to the design, development, and deployment of mission‑critical information, infrastructure, and/or software systems. Manages team members and/or team leads, establishing goals and objectives, managing performance and deliverables, and developing and mentoring staff.

The position operates with latitude for un‑reviewed action or decision. Manages performance and deliverables from a global workforce of associates and vendors that may be operating from various time zones.

• Partners with the Business Sponsor and delivery teams to determine the technical feasibility of proposed changes for their business area.
• Lead strategic planning with business customers in the annual operational planning cycle.
• Provides functional management for Project Managers delivering business area efforts.
• Oversees determination of scope and business requirements for changes in their business area.
• Reviews and approves proposals for the utilization of IT resources and techniques to systems or infrastructure, processes, and procedures, working with external vendors as needed.
• Manages the execution and delivery of department projects, including problem definition, and recommendation of changes to systems, infrastructure or processes.
• Where applicable, ensures that Service Level Agreements are created and systems are stable for turnover to support services.
• Oversees efforts in working with application/infrastructure support organizations to assist in the hand‑off between development and support.
• Maintains customer relationships and integration of activities through regular communications with business/IT managers and directors.
• Identifies and coordinates activities requiring resources across the Information Technology Department.
• Develops project plans including resource and budget requirements; provides input into the budgeting process regarding area expenses such as travel, training, etc.
• Accountable for all aspects of managing the team including setting goals and objectives, managing performance, developing associates, staffing, promotions, and salary administration.
• Stays abreast of emerging technologies and trends in Information Technology disciplines and retail business areas the company serves to drive innovation into the organization.
• Maintains an environment where all understand, and are committed to, providing excellent service to internal and external customers.
• Contributes to the ongoing evolution of processes/methodologies that pertain to the software development lifecycle, people management, business processes, or information services.
• Performs other duties as assigned.

• Bachelor’s Degree in Management Information Systems, Computer Science or related discipline is preferred.
• ITL Foundations Certification preferred.

• 6-8 years of Information Technology experience required.
• 5+ years of MAWM, Manhattan WMOS or relevant WMS experience.
• 5+ years with Labor Management system experience.
• 5+ years of SCI, MRS or relevant reporting tools.
• 2-5 years of Oracle PL/SQL or MS SQL query building experience.
• Experience leading a team(s) made up of associate and contract resources in multiple locations, including offshore required.
• Experience managing conflicting approaches aligned to the strategic roadmap.
• Experience managing Vendor Relationships.
• Experience in Supply Chain business practices.

• Demonstrated ability to influence key Technical Service and Business leaders.
• Must have strong computer skills and be proficient in the use of Microsoft Office applications.
• Exposure to methodologies and specific quality assessment/certifications such as SDLC, and PMP.
• Excellent written and verbal communication skills, strong customer focus, and demonstrated ability to work in geographically dispersed…