Quality Assurance Analyst

Overview

The Quality Assurance Analyst I is the critical front‑end member voice for eBusiness, working cross‑functionally and responsible for the proactive creation and execution of test cases, and management of issues discovered during the testing process. The Quality Assurance Analyst I will identify process improvements and areas of improvement for quality standards, and ensure they’re implemented and documented. They will respond to, and resolve, member concerns, increasing member retention and ensuring Five Diamond Service.

The Quality Assurance Analyst I will meet aggressive deadlines while ensuring quality changes are released into production. In collaboration with the E‑Business team and other members of the Digital Production team, the analyst creates web content updates and researches, edits, and proofs the content that will be published online, utilizing Adobe Analytics and department collaboration.

• Collaborates with POs by providing data‑informed guidance on member experience using quantitative and qualitative feedback tools (Qualtrics, Inspectlet, Browser Stack, Adobe Analytics).
• Reviews website for brand and accessibility compliance, verifying web design integration into program rules and system architecture.
• Updates web content using Adobe CMS and HTML.
• Develops and executes front‑end user testing of content and technical functionality across digital channels.
• Performs manual end‑to‑end testing to validate user flows, inputs, and designated actions.
• Conducts acceptance testing, evaluating compliance with business requirements and certifying releases prior to deployment to live member production environments.
• Executes visual regression testing using image comparison tools to detect differences introduced by changes.
• Ensures cross‑browser compatibility, providing consistent experience across different browsers.
• Verifies essential UI testing, checking visual element consistency, spelling, interactive element behavior, functional validation, and adaptability across displays and devices.
• Leads product/project reviews to provide input on functional requirements or potential problems, guiding product development and generating digital best practices and competitor reviews.
• Presents and reports member feedback to the E‑Business department, creating slides and documentation for POs and account managers in stakeholder reporting.
• Utilizes Adobe Analytics to analyze existing reports, build custom reports, and proactively consult on recommended changes.
• Stays current on business process flow and familiarity with Club products, partner pages, and third‑party applications to design QA standards and process improvements.
• Conducts QA for monthly developer releases; leads testing and approval of all digital product launches, coordinating updates and assisting with launches and content building.
• Tests content and layouts for cross‑browser compatibility (mobile and tablet responsiveness); identifies opportunities to optimize and enhance content templates and authoring experience.
• Conduces new hire and cross‑departmental training and informational sessions on industry best practices.
• Works directly with members, requiring attention to detail, comprehension, and strong communication skills.

• Analytical thought process and logic‑based problem‑solving skills.
• Strong written communication skills, communicating effectively in writing as appropriate for the audience's needs.
• Excellent interpersonal skills with the ability to handle interactions with tact, sympathy, patience, and a positive attitude.
• Proficiency in all basic Microsoft Office Suite programs and working knowledge of content management systems.
• Proficient with HTML.
• Proactively extracts implicit and explicit expectations for pertinent and concise responses to member touchpoints via email and phone.
• Excellent attention to detail.
• Knowledge of web and e‑commerce concepts.
• Ability to learn quickly and work effectively with teams.
• Continuous improvement mindset and experience executing QA efforts using agile project methods.
• Ability to interact with cross‑functional partners.
• Experience collaborating and planning with agile teams.
• Strong communication and problem‑solving skills.
• Strong leadership, strategic thinking, and practical organizational planning.
• Understanding of user experience and interface design.

Entry level

Full‑time

Quality Assurance

Consumer Services