Service Desk Analyst

SUMMARY

Under the general supervision of the Lead Help Desk Analyst, assist with resolution of systems and applications problems as reported to ensure a high value, widely accessible, comprehensive, integrated information network, which meets customer needs. Brown University Health employees are expected to successfully role‑model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

All employees are expected to demonstrate core Success Factors:
Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

• Serve as single point of contact for reporting and logging systems and applications problems including technical descriptive information.
• Provide first‑level applications problem resolution using troubleshooting techniques and, when necessary, assign to a network technician for a site visit.
• Track problems until resolved.
• Provide periodic updates to customers and verify successful resolution.
• Participate in TQM teams, councils and other committees as required.
• Maintain quality assurance, safety, environmental and infection control in accordance with established hospital and departmental policies.
• Perform other related duties as required.

• Basic knowledge:
  Equivalent to a high school diploma and knowledge of computer operations or networks.
• Experience:
  
  Two years of experience in computer operations, PC Help Desk support or network administration.
• Supervisory responsibility:
  None.

$19.58 – $32.31 per hour.

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Corporate Headquarters – 15 LaSalle Square, Providence, Rhode Island 02903

Work Type:
Monday through Friday 10 a.m.–6:30 p.m., Day shift, 8 hours per day. Driving required:
No.