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HelpDesk/Support Technical Support

K-12 SaaS Support Specialist

Job in Providence, Providence County, Rhode Island, 02912, USA
Listing for: Public Consulting Group
Full Time position
Listed on 2026-01-06
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 55500 - 68400 USD Yearly USD 55500.00 68400.00 YEAR
Job Description & How to Apply Below
A leading public sector solutions firm is seeking a support desk agent in Providence, Rhode Island. The ideal candidate will manage customer requests in a fast-paced environment via the Zendesk platform. Responsibilities include providing excellent customer service, documenting incidents, and assisting with K12 education software products. The role requires strong communication skills and 3+ years of experience in a SaaS support environment.

Competitive compensation ranging from $55,500 to $68,400 is offered along with various benefits.
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