Business Systems Analysis Manager

Business Systems Analysis Manager (57552)

3 days ago — Be among the first 25 applicants

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

• Team Leadership and Management:
  Provide visionary leadership to a team of IT business systems analysts, fostering a culture of team and personal development, collaboration, excellence, innovation, and continuous improvement. Mentor and develop team members, offering guidance and support to enhance their professional growth and performance. Strategically allocate resources to maximize team productivity and ensure the successful execution of projects. Conduct regular performance reviews, deliver constructive feedback and implement development plans.
• Advanced Requirements Gathering and Analysis:
  Oversee the analysis of complex business processes and workflows to identify opportunities for improvement and automation. Guide the team in elicitation, documentation, and validation of business and system requirements using advanced techniques such as detailed interviews, workshops, big room planning sessions, surveys, and analysis of existing systems. Translate high‑level business requirements into detailed functional and technical specifications. Use process flow diagrams, data flow diagrams, and business process modeling notation (BPMN) to represent and analyze processes.
• Solution Design and Development:
  Work closely with IT developers, architects, and senior stakeholders to design IT solutions that meet business requirements and strategic goals. Supervise the development of comprehensive use cases, user stories, and process diagrams to guide the development and implementation of IT systems. Ensure proposed solutions are technically feasible, scalable, and aligned with enterprise architecture standards. Lead design reviews and provide input on potential improvements and optimizations.
• Testing and Quality Assurance:
  
  Oversee the development and execution of comprehensive test plans to ensure IT solutions meet specified requirements and quality standards. Coordinate user acceptance testing (UAT) with business stakeholders to validate the functionality and performance of IT solutions. Ensure defects and issues are documented, tracked, and resolved in a timely manner. Ensure test cases comprehensively cover all functional and non‑functional requirements.
• Implementation and Support:
  Lead the implementation and deployment of IT solutions, including system configuration, data migration, and user training. Ensure smooth transition and adoption of new systems and processes, providing ongoing support and troubleshooting. Oversee the development and maintenance of user documentation, training materials, and system procedures to support end‑users.
• Stakeholder Management and Leadership:
  Build and maintain strong relationships with senior business stakeholders to understand their needs and to ensure that business requirements for IT initiatives are accurately captured and aligned with strategic goals, facilitating effective communication and collaboration. Act as a liaison between business users and IT teams to ensure mutual understanding and alignment. Conduct regular meetings and presentations to update stakeholders on project progress, issues, and solutions.
  
  Gather feedback and incorporate it into project plans and future enhancements.
• Advanced Business Analysis:
  Oversee advanced gap analysis to identify discrepancies between current processes and desired outcomes. Supervise feasibility studies, cost‑benefit analyses, and the creation of business cases to evaluate potential solutions and their impact on business operations. Analyze and interpret complex…