Field Service Technician

Schedule:
Monday–Friday, 9:00 AM–6:00 PM + OT/after-hours as needed

On-Call:
Yes – 24/7 availability required

Location:
Providence, RI – Field-Based/In Person

Position Overview

We are looking for an IT Field Technician with strong customer service skills and hands-on break/fix experience. This is a field-based position requiring travel to customer sites throughout the Augusta, ME area to troubleshoot, repair, and replace various IT equipment.

Key Responsibilities:

• Break/fix repairs on laptops, desktops, POS equipment, and laser/commercial printers
• Troubleshoot and repair cables and other hardware
• Perform smart-hands support on network equipment
• Travel to various customer locations based on service tickets
• Meet required response times based on ticket severity
• Provide excellent, professional customer service at each site
• Use basic tools, including a hand drill, and climb ladders when needed

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Skills:

• Excellent customer service and communication skills
• Previous IT Field Technician/break-fix experience
• Laptop, desktop, and POS repair experience
• Laser printer repair experience is highly preferred
• Basic networking knowledge is a plus

Additional Requirements:

• Drug and Background screening
• Reliable transportation is required
• Must be comfortable driving up to 100+ miles per day, depending on ticket volume
• Candidates should ideally be centrally located near Augusta, ME, as most customer sites are within approximately a 100-mile radius
• Must be available for overtime, after-hours work, and on-call coverage
• Certifications: CompTIA A+, Printer+, and Network+ are preferred but not required

Benefits (employee contribution):

Health insurance

Health savings account

Vision insurance

Flexible spending accounts

Life insurance

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.