Application Technical Specialist
Job in
Providence, Providence County, Rhode Island, 02912, USA
Listed on 2026-10-18
Listing for:
SGS Consulting
Full Time
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, Computer Repair / Support
Job Description & How to Apply Below
Job Responsibilities:
- Take and make calls to vendors, contractors, and field technicians implementing technology in retail stores (not a consumer call center).
- Provide first-level troubleshooting support for hardware implementations and project execution issues.
- Update tracking applications and perform system validations during and after calls.
- Provide updates via email and Excel when not handling live calls.
- Handle multiple ongoing technical rollout projects simultaneously.
- Flexibly adapt to changing shift times based on project schedules (including evening, night, and different time zones).
- Attend 5 days of paid onsite training (shifts vary between 8 AM – 8 PM).
- Use provided project handbooks and access necessary systems after training.
- Willing to consider candidates with general IT hardware or technical rollout support experience.
- Must possess strong verbal and written communication skills.
- Requires basic troubleshooting and problem-solving ability.
- Working knowledge of Microsoft Outlook, Word, and Excel preferred.
- IT hardware installation experience is preferred but not mandatory.
- Minimum of 1-year relevant work experience.
- Minimum educational requirement:
High School Diploma or GED.
Experience:
- Job is on-site:
Onsite RI – What is your location? - Job is 4 to 5 days in the office.
- Will you be able to work onsite?
- Can you work multiple projects simultaneously?
- Are you willing to move around shift times with projects?
- High School Diploma or GED required (some IT-related education or experience preferred)
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×