Field Auto Damage Adjuster - Providence, RI

Overview

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers  evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and device and identity protection.

Job Description

As a Field Auto Damage Adjuster, you will play a critical role in our auto claims handling process by writing estimates at customer homes, repair shops, or tow yards. This role involves a wide range of interactions—face-to-face, virtual, and written communication—as you assess and finalize estimates. You ll work across various claim types, including repairable estimates, total loss assessments, and virtual inspections.

• The Customer Service Expert
  :
  Live into Allstate s Claims Culture by caring, empowering, and restoring. Be compassionate, clear, and a committed partner in each claim. Lead with empathy and maintain strong customer care in every interaction.
• The Investigator
  :
  Confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator
  :
  Use phone, email, and video chat with customers to guide them through a fast, fair, and easy claims process. Adapt communication to customer preferences and keep them updated on claim progress.
• The Negotiator
  :
  Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants in line with legal and business standards. Apply appropriate strategies for challenging and complex situations.
• The Problem Solver
  :
  Utilize tools such as estimate systems, job aids, and settlement platforms in a fast-paced environment, applying strong critical thinking.
• The Recorder
  :
  Ensure timely and accurate documentation in the claims system and protect the company financially by executing policy requirements and maintaining clear records.

• This position is field-based. Eligible locations include Providence, RI.
• This position is eligible for a monthly internet stipend of $80 to offset internet costs.
• A company car may be provided.

• As a condition of employment, you may be required to obtain an adjuster s license in multiple markets.
• All required licenses must be obtained within 60 days of hire.
• You must maintain all licensing requirements, including continuing education and renewal requirements.
• This role offers a sign-on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and certain returning candidates are not eligible).

• Minimum 24 months of experience writing auto damage estimates.
• Proficiency using auto estimating programs such as CCC One, Audatex, and Mitchell.
• Valid driver s license.

• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.

Allstate offers a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with your life. Examples of offerings include:

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives
• Allstate Foundation donation match and grant opportunities

To learn more about benefits and programs, visit

Base compensation offered for this role is $62,800 - $90,000 annually and is based on experience and qualifications.

Note:

The candidate(s) offered this position will be required to submit to a background investigation.

Allstate generally does not sponsor individuals for employment-based visas for this position.

It is the Company s policy to employ the best qualified individuals for all jobs. Discrimination based on protected characteristics is prohibited.