Senior Project Manager; Design

Marks is hiring a Senior Project Manager (Design) for our Marks Providence, Rhode Island studio!

Marks is a brand design and experience agency constructed to meet the unique and dynamic conditions of today’s market. As a full-service agency, our expertise extends across all facets of the branding spectrum.

Born of five separate agencies within the SGS & Co umbrella, we are building on the pioneering spirit and expertise in brand design and design adaptation of our agency namesake. Combining that with Webb deVlam’s strategic muscle and upstream capabilities, 3D contextual art creation born of Armstrong White, Traffik’s integrated experiential marketing expertise, and the delivery strength of 5

Crowd. Together, we are 600 people across 12 studios and 8 countries. A super-charged brand design and experience powerhouse — ready to take on the biggest opportunities that lay ahead for our clients.

Dynamically structured, we deliver the dual perspectives of both Insider and Outsider– fluid, day-to-day brand guardianship and design leadership coupled with the game-changing provocation and fresh thinking that enables brands to uncover and calculate their next move, big or small. Combining divergent perspectives and experiences into a single seamless methodology fuels their clients to move fast, move forward, and move confidently.

Primary Purpose

Represent Marks and support our ever-evolving business needs and act as an integral member of the team, building partnerships and collaboration with both agency and client teams. Serve as the primary liaison between the agency and the client, working exclusively on a dedicated client’s business from our near site agency office.

As the Project Manager, you are responsible for developing and issuing projects briefs in collaboration with the client teams, and developing, revising project timelines to kick-off and keep all projects moving smoothly from start to finish. The position of Project Manager is critical within the agency and client teams for assessing deliverable needs in order to properly delegate projects to team members based on current workloads.

This position provides continuity and ownership of key project deliverables and timelines, coordinating and providing an interface between the client, vendors and agency teams to ensure flawless execution and on-time delivery to effectively and efficiently meet product manufacturing due dates.

In the face of demanding deadlines, multiple, rapidly changing priorities, you will support and exhibit behaviors consistent with Marks values and beliefs in a fiscally responsible manner.
Marks philosophy:
Design integrity, Technical accuracy and Speed to market.

Reporting To

Design Account Director

General Overview

The Project Manager will work closely with the cross functional teams including Sr. Account Manager, Traffic/Scheduling Manager, Lead Designers, Copywriter, Regulatory, Sr. Quality Manager, Production Artists to support and contribute to the day to day project management, deliverables and flawless execution. Clearly understand client objectives and concisely communicate expectations to the team in a timely manner. Facilitate and maximize the teams time to effectively develop new design concepts and/or revisions that meet client expectations, brand style guidelines, and are on time and on budget.

In addition, always think ahead, keep an eye on the roadmap to effectively manage, plan and anticipate upcoming business needs, teams workload, and/or identify additional resources, as required. This role will advocate our culture, brand and community.

Responsibilities

ACCOUNT MANAGEMENT

• Be the dependable and trusted day to day primary point of contact for any and all matters for assigned client/agency work
• Develop and build strong, long-lasting relationships with client/agency/vendor teams
• Partner with the client team to proactively anticipate workload, schedule project brief kick-off meetings, prepare and initiate projects in project management tool, set up folders on the server, gather necessary materials from the vendors, set and manage timeline expectations with vendors
• Learn and understand the product life cycle, workflow process, and phases of development and timing needs to effectively manage project deliverables and meet client expectations
• Conduct weekly status meetings with all teams to ensure projects are progressing in a timely manner to meet key deadlines
• Proactively engage and collaborate daily with Lead Designers and Production Artists to track project progress and keep both client and agency teams informed of project deliverables and in a timely manner update all parties of needs to reschedule projects and/or reset expectations based on new or changing priorities; ensure transparency and no surprises
• Effectively manage all client requests and alert or escalate any issues to the Account Director as needed, and keep Account Director apprised of workload demands to best manage team resources and address potential risks

CLIENT…